La-Z-Boy Covington — Local services in Covington

Bought a 2300$ recliner.

Was told the operating power of the premium power recliner I bought, which was their pinnacle top level model of that series, would operate at an amazing level. When I called back stating it didn’t work as promised the manager there Joe said he would take care of it and send me out some accessories that would fix this issue, at least in a work around kind of way; which was still absurdly unacceptable since I bought the best of their best at. 2300$ SINGLE chair purchase. Joe’s promise was around 3 years ago. And he never sent out what he said he would. Never checked back in. Never did a thing further to assist with this glaring issue.

Even STILL, after this empty and flimsy promise was made by Joe he failed to deliver on his word. I never got the “work around” option and I was stuck with a Broken 2300$ paper weight. Ok maybe a really huge stack of paper that needed a leather bound, steel-armed, remote controlled, paper weight??

I guess it’s a myth. The myth that we say in our minds “if I spend the max money I can on their best possible chair they’re gonna take care of me.” WELL? So much for company’s taking care of their hood customers. And the legendary durability and dependability of a lazyboy recliner at the top, premium level option? Throw that out the window also.

I have a broken and technologically useless 2300$ chair that can’t operate properly bought, directly May I add through a manager, Joe, whose word is equally worthless. Why make empty promises? Why not just, and maybe I’m crazy to think it, take care of the customer who dropped 2300$ on a chair???????

Nah —that’s asking too much. But hey, when it came time for 2300$ of my hard-earned cash dollars to hit their registers they were ready and waiting for that. Am I rich and can I afford this and just move on and get another recliner? Nope. But here I am stuck with what I got. Thanks, Joe. And thanks lazyboy.

Lazyboy has plenty of resources and the wherewithal to take care of me and my situation. They just...

I can't believe something finally moved me enough to write an online review, but here we are. We purchased two La-Z-Boy sofas over ten years ago. We loved them. They never gave us any issues and looked almost like new, but we wanted to freshen up our home. We gave the old sofas to some friends and of course purchased two new sofas from La-Z-Boy. What a mistake. Although they are beautiful, we have had to have them repaired twice (so far). This time, being 15 months after purchase, we will have to pay a repairman $170 just to show up to fix a broken part. They will be here "maybe" in a month or so. Until then, the recliner portion of the sofa is unusable. As it is just my husband and I, we are not hard on furniture. The issue is just shoddy workmanship. So frustrating after spending thousands of dollars. We thought we were La-Z-Boy customers for life, but once we can get rid of these sofas, they will not get any of our business...

Quality is horrible! My replacement chair won't recline properly. One side is locked up and won't slide forward when reclining. This causes the whole frame to twist. This chair replaces one that popped and cracked whenever rocking or reclining. My wife's replacement is now making the same loud popping and cracking - same as her original. So if you don't mind paying top dollar for a recliner that pops, cracks, or twists, then lazyboy is your manufacturer!

Update: Travis (their repairman) is great! He managed to fix my chair quickly - parts were missing from the factory. So there is still the fact that no Quality inspections are performed after assembly, but at least it's fixed now. He diagnosed our other chair's issue and ordered the parts. After discussing the issue with him, we have confidence that he will get...