Wendy's — Restaurant in Louisiana

I am an easygoing person, and I am very appreciative of our many service workers. I typically don't get upset or angry when my order is wrong. I don't usually write reviews this long or detailed. With that being said, I live within 5-8 minutes to walk or drive to this Wendy's, and we usually have trouble at this location. For example, they will be out of baked potatoes, chili, drinks, ketchup, cheese, or some ingredients or items. Other times, they can't take debit or credit cards. The order will be completely wrong, or something is not right. The other day, we went through the drive-through. I ordered three sour cream and chives potatoes, and I added shredded cheese . Of course, they asked us to pull up, and they would bring it out. After a grueling 20-minute wait with a 1.5 year old hungry and crying, we got our three baked potatoes with sour cream, chive, and shredded cheese. So, what I'm trying to say is good luck with your order at this...

When I pulled up to the drive thru, it was 8:00 at night. The menu boards had no lights so I could not see any prices. Some of the menus had fallen out and were on the ground where cars were rolling over them. There were two people ahead of me at the window, of which one had to pull up to wait for food. I ordered a #1 (Single combo). My total was a little over $12 which I thought was very expensive! After I paid, they made me pull up to wait. I waited 20 minutes. Someone came out and asked me if I had the double combo. I said no, I ordered the #1 single combo. She walked over to another car and came back to me after about 5 minutes. She said you did have the double, when you say a #1 you have to specify that you want a single or we automatically ring up a double. Whatever...I took my food, said thank you and left. I had to take off a patty because I cannot eat a double. The food was good but the service and atmosphere were...

If I could give zero stars I would... I live near this Wendy's and have always liked Wendy's food, yet this one is SO horrible. There's a reason why this place has very little business while other fast food establishments near it stay busy... The food is always cold, no matter how busy it is. You order a salad and get wilted brown lettuce, every single time. It's sad because I've always loved Wendy's salads.. Customer service is very lacking with the employees most of the time. And now, no matter what time they say their supposed to be closed, they stop taking orders 30 minutes before. I've gone by to check this 4 days this week.. they either tell you their system is down and can't take any orders, or they'll tell you, I'm sorry but we can't take orders at this time. I'm done holding out hope that this place will ever change. If I want Wendy's I'll just drive another 10 minutes to one that actually will take...