Captain D's — Restaurant in Louisville

I ordered a 7 meal order on the app. Order #38057339192344580 Waited outside the restaurant till it said completed on the app. Went in a young girl at the register asked me what I needed told her picking up a app order for Melanie. She rilled her eyes and made smirk turned around to get my order. Grabs 3 bags sitting on the counter says here's your order its all there. Told her I had to check it to make sure. Take my bags to a table go through all 3. Only has 5 of the 7 meals I ordered. Go back to the register girl in drive thru asks is something missing. I said yes two of my meals, a 2pc and a 3 PC. She says ok. The cook starts yelling at me we are busy. I'm like OK. I say the girl asked me what I was missing. Well like I said we are busy screaming at me. So I wait the girl at the register asks what is missing I tell her. She tells the cook. I wait more time as I wait another person comes up to me from a door in the kitchen he says mam im going to need you to stop yelling at me workers. I'm like what are you talking about your cook was yelling at me. I haven't yelled at no one. Mam stop yelling. Sir I am not yelling. Well I cant help you. You won't stop yelling. I'm like what im talking not yelling! He goes in the door. Now mind you im not yelling not at all. Then about a minute later an old lady comes out the kitchen door. She says what are you missing. Now this has been going on atleast 15 minutes. I never left the store took all 3 bags to a table they saw me the whole time. I tell her the 3 PC meal with 2 broccoli and the 2pc meal with green beans and fries. She says I made those myself i know they ate there. I tell her well I dont know what happen to them if they were giving to someone else but I was giving 3 bags with 5meals and the extra stuff we ordered but not the 2 meals missing. I tell her she can look at it all herself! Its on the table and I never left the store. So she goes looks. She cant find the meals either. So she goes in to the kitchen. I wait atleast 5 minutes. People come in and leave with there food a couple who was just at the register start looking at me whispering and laughing after talking with the girl at the register. F8nally the girl in drive thru comes hands me a bag. Tells me she's sorry. I'm like look your the only one who tried to help me. Thank you. I'm throwing this food away. I know they messed with it but I paid for it so I waited on it. You know I was not mean nor did I yell. She said yeah I know im sorry. I left. However I will never be back to this store with how these workers were. I threw my food away. Your whole staff was the worst employees ive ever seen nor have I ever been treated like that in my life. I have worked in fast food and sit down restaurants. I would not treat...

I absolutely love Captain D's and waited for months for this location to open. My boyfriend and I have been here 3 times since it has opened and it has been a joke every time. The first time they forgot my shrimp... Ok no big deal... The second time I waited in the drive thru for over 30 minutes. Ok... 3rd times a charm? Um no, we tried again tonight and it was the worst of them all. First, my boyfriend went through the drive thru and was asked to wait for hushpuppies... It would only be 3 minutes. 15 minutes later he is still waiting so he goes in only to hear the people in the back cussing. Then come to find out only half our order was made and it had been sitting in the window that whole time! Finally we get our hushpuppies, all while hearing one of the cooks say "what are you missing now, just tell em we are closed". So he gets the food and we get home only to find that they completely screwed the order up anyway. So almost an hour for crappy wrong food. I rarely complain as I have worked in the restaurant industry... But this is beyond pathetic, especially after only being open for a week? I truly hope y'all get it together... I guess we will be going to Moby Dick from...

Place was filthy dirty with food all over the floor and tables. There was a dirty cup that someone had left sitting on the counter and it remained there the whole time we were there and was never thrown away. When I paid for my meal the receipt came out blank so the girl told the manager to help her print a new one and he ignored her. She stated she would bring it out with my dinner which didn't happen. The food was terrible and lukewarm. Upon leaving I asked her again for my receipt and she asked the manager again to print it for me. After him going in the back room and me waiting 15minutes he started yelling at the top of his lungs that there was no order for my food and he couldn't print a receipt. Everyone in the restaurant heard him I have never been so embarrassed in my life. I told the girl that I stood there and saw her put the order in the computer and run my debit card in the machine and it printed out a blank receipt. I informed her that he was a horrible manager and I was going to report him to corporate. That place is horrible on all counts.will...