Jeff's Donuts — Restaurant in Louisville

I have 2 things to say, well 3. Yes. The donuts are awsome and the 24 hour location allows me to surprise ny my family with donuts on special occasions like Birthdays, Last Day of School, etc. before they rush out the door for work and school at 5am. Question? HOW exactly at 420am on a Sunday morning do you "run out" of donut holes. (I refuse to waytdh some video to find an answer that will crush my childhood vision of how these are made)! Plus again, Sunday morning and absolutely not 1 hole in the house! Not even blueberry, which was a first. Now the backup plan is to get those oddly invented "pull apart" donuts. Who are they fooling? They are literally a donut which are made of donut holes, but missing the extra 360 degrees of sugary glaze! So regardless to HOW many times my husband tries to explain, they are NOT the same! And yes, I am the lady who only eats donut holes. I order 2 dozen, I get 6 and My 9 year old steals whatever the fur babies haven't begged me out of! And the REAL reason you are my FAVORITE despite that unfortunate donut hole experience is because YOU ARE ALWAYS OPEN!!!

I woke up from a bad dream and awoke where everything closed down by 10pm. in the "old" world 3am shopping trips were heaven! You may see 5 - 10 people, park anywhere you like and not have your ankles busted by a shopping cart driver without a license! I know and understand WHY from a business standpoint but where can you ALWAYS go, no matter the time, day of week, a olace that doesn't even close for Thanksgiving or Christmas. Well our secret is, night shift is not something you can turn off on your 3 or 4 nights off. We provide somewhere to care and meet your needs and while this isn't comparing Apples to Apples, It's nice to still have a company out there remembering some of us, well everyone I know, definitely appreciates it!!! All jokes...

I wanted to express my disappointment regarding my recent visits to your location. This is the second time in two weeks that I have purchased 3 to 4 dozen donut holes, only to find that they were overcooked and had very little icing on them. In the past, I have purchased thousands of donut holes from you without any issues, so this has been quite disappointing. I will attach a photo of what I found after opening the bag, which my fiancée, son, and nephew had already eaten but also noticed.

Moving forward, if I decide to make another purchase, I will either buy a single donut hole first to check the quality or request to see the tray before buying larger quantities.

Additionally, when I asked the clerk if the coffee was fresh or at least hot before adding a cup to my order, I was assured that it was. However, when I poured my cup, the coffee was cold. When I brought this to their attention, I was informed that more could be made, but it would take 15 to 20 minutes. Since I was in a hurry, I had to leave without my coffee, and no refund was offered.

This experience was very disappointing, and I hope you will address these issues to ensure better quality and customer service in the future.

Thank you for your attention to this matter.

Kind regards, A...

So the wife is pregnant and she wanted some doughnuts. I'm like ok I'll make it happen and I'm going to try Jeff's because I usually go to another place but someone brought Jeff's into work and it was fire. Huge doughnuts compared to where I usually go. Well I get a dozen and a bag of doughnut holes with a few milks. Came to like $55. That's a little pricey imo! Ok well let's get to the major problem. The doughnuts were stale I mean no one not even the kids finished theirs. That's unacceptable when you're charging over $30 for a dozen doughnuts. I was pissed off to be honest. I feel like yall know these doughnuts have been out all damn night. Don't do that to customers especially when you're...