Penn Station East Coast Subs — Restaurant in Louisville

Ordered online pickup, was supposed to be ready at 12:59PM. We arrived at 1:05 and checked in where the sign says “Pick Up Orders”. The man running the register did not know what he was doing. We waited until 1:13 up by the register then finally got tired of standing so we sat down, still in view of the register. At 1:20 I kept seeing people come in, order and get their food before us so I decided to ask about our food since it was supposed to be ready 20 minutes ago at this point. Our food had been sitting there ready for a while, by the time we got it it was cold. No one called our name or anything, then the black lady on the grill said it was my fault because I should have kept standing in front of the register. This is ridiculous, if I checked in already I should not have to keep bugging the person at the register to let me know my order is ready. Then she wanted to argue with me about where I checked in at, when there is a big sign that says “PICK UP ORDERS”. If you want people to check in at the front then move the sign. And if you want me to bother the cashier about my order then make a sign for that too. The way I was treated today was uncalled for and definitely not my fault like they tried to make it out to be. I will not be coming back to...

It was not good at all,1st my mother n law fell on a wet floor,asked them to fill a accident report out,they said there was no manager there that they would be back in a few minutes,so we said we would wait we ordered our food and waited about 15 minutes, they still had not came,a worker came and said give me your name and phone number and they would call her,they were busy,so we did and we left,we went to eat our food and our potatoes were all burnt! All 3 orders,the 3 sandwiches we got were not much better! Very disappointing! I eat PennStation alot,and never have had that bad of food,We never heard from a manager at all.This is not customer service, We will not be back to this location. My mother n law may have to end up going to the hospital, she is in alot of pain in her back and shoulders and hand.If we do,they will be hearing from us. Very irresponsible. Please coach your staff and management on having customer service and empathy when it comes to your guest.And serving...

DO NOT get DoorDash from this location. My friend and I ordered just 2 subs, and almost everything about our order was wrong. I ordered a medium chicken teriyaki on white bread with both onions and mushrooms. I ended up with a large chicken teriyaki on multigrain bread with NEITHER onions NOR mushrooms. My friend’s order was mostly right, but they still got the bread wrong. You would think since our Dasher had to wait over 30 minutes for our order to be made that it would at least have been correct given that they took so much time making it, but nope. Someone obviously didn’t read the ticket correctly. I understand that a lot of places are short staffed right now, but that’s not an excuse for slow service and incorrect orders, especially on a Saturday night. IF I ever order from this location again (and that’s a BIG if) I will be placing an order in person so that I can check and make sure everything is right, since they’re obviously not capable of getting virtual...