Papa Johns Pizza — Restaurant in Louisville

Beware!!!! Beware of theft with your debit card at this location. One of the cashiers/ employees gave herself a tip on my debit card when I paid at the drive thru. At first she gave me the wrong receipt when I asked for it. Then when she gave me the right receipt that showed her tipping herself she got upset with me for asking questions. When I inquired about the overcharge/ tip charge she justified it by saying she does not make the prices. I asked 3 times to get me a manager and when she saw that I was not leaving she then proceeded to yell this lady wants a manager. The manager James removed the tip and told me she made a mistake and hit the wrong button, but the receipt says she gave herself a tip, how do you make a mistake and give yourself a tip? He said I don’t know what you want me to do about it I said she made a mistake. James was super rude and very disrespectful to be a General Manager at least that is what he said his name and title was. Please people if you go to the Mudd lane location be careful and double check your receipt. This seems to be acceptable behavior at this location as management ( James)defends his employees stealing tips from the customers card. I will never order from here again. I am disappointed in the lack of integrity and disgraceful leadership at this location. He told me his managers name was Mark Sloan and I was not allowed to talk to him but for some reason I am sure this was all a...

I called because there was an issue with my order. The first issue was my pizza wasnt cut, the second being I got the wrong desert and there was a hair stuck on the sticker label on the outside of the box. Upon calling the Hillview location a man named Matthew (I believe was his name) answered the phone, when I asked to speak to a manager he stated he was a manager. I proceed to tell him my issue, he then tells me they dont cut the heart shaped pizza and that it should say it on the website. He then puts me on hold to get a manager (after he already stated he was one). David the manager gets on the phone and I very politely told him that the person I spoke with stated they were a manager before they put me on the phone with him, David proceeded to tell me he wasnt a manager. I said ok and reexplained my issue to him, he then said "would you like me to cut the pizza for you?" "what do you want me to do about it?". I asked him if I could swap the desert for the right desert and he said "sure" that was 55 minutes ago and I still dont have my desert. Long story short David has poor managment and customer service skills. I dont think I will be ordering from this...

Long story short #1 I ordered 2 pizzas and a 16 wing.#2 I got 1 pizza and wings! I called lady was nice I guess and manager seemed eager to just get me off the phone so he gave me the pizza I did not get. #3 I have the receipt I explained this. They kept being parrots saying what they saw on their side like I was a liar! #4 it took 40 mins for them to bring the other pizza buy and they guy was so unprofessional. He laid my pizza on a dog house and walked off as I opened the door I looked out to say thank you and was met with silence and anger. This place is so unprofessional I will never order anything from this location ever again! @papa John's you need to audit this branch and it's customer attrition also. Some training videos on how to treat customers and make an order correctly would be nice too. I know they don't care about losing 1 customer but they will lose a ton more with this kind of customer service. And I tipped them I wish...