Starbucks — Restaurant in Louisville

My friend tries to order drinks for a group of our friends outside since it’s a nice day. We searched a Starbucks close by that’s inside Kingsoopers. I was waiting for him. He went in to order. Since his English isn’t amazing, we wrote down what we need on a piece of paper. Few mins later, he came out disappointed. He said the person refused the service by saying most things on the paper is out, he should go else where because it’s not fair for other customers to wait. My friend came back and told me this and I decide to leave a comment. In my opinion I totally understand it takes a long time to make drinks, but just because it’s one person ordering more drinks doesn’t mean by we are not customers. At the same time we were not in a rush, my friend could have wait for the drinks if there’s other people in line for them to get service during. I understand businesses are hard right now with the lack of customers. We are not saying we need to have what we want because we have money. I only want to leave this here to let Starbucks know or somebody that’s higher than that person to understand what kind of service customers are getting. I totally disagree the way we had been treated. We went else where, not a big deal. But this is not okay at all. I’m thankful I have a job right now, if someone isn’t appreciating their job, they don’t deserve...

Every time I visit this location the service is abominable, but I feel I had an educational experience. Here's how it went: today I stood waiting to order while the two employees complained loudly about their job and the location. When they did let me order they seemed pretty unhappy about making a hot chocolate...so yeah. They filled the drink only about 3/4 full. It's hot chocolate. Not a foamy drink. So I guess what I've learned is that these poor beleaguered employees have been forced to go above and beyond the call of duty by A) talking to costumers B) Figuring out how much to charge for the drink C) Filling the drink. It's a lot to ask; a tremendous amount of work to ask of two people at a coffee shop. The moral of the story is this: Go somewhere else. Leave these employees to moan and...

I came with my kids to get them a treat. I was a bit disappointed that the barista did not ask if I wanted the bread warmed, and gave me the bread still in a plastic bag. The other barista saw us, then walked over and sat at the only available table to take a break and look at her phone. I was hoping to sit down with my kids. I recommend management discuss etiquette with staff and how to enhance customer service so they are more...