Burger King — Restaurant in Louisville

My experience at this Burger King was OFF. The manager took my order and I told her it was wrong. She wanted me to pay for the wrong order so she could fix it. I told her I was not going to pay for the wrong order. I asked her to cancel the order and then start a new order. The manager stated she couldn't cancel the order until I paid. I refused and told her I don't understand how she couldn't fix the order and why I needed to pay. I didn't get a response from her so I decided to leave. When I was walking out the manager yelled at me that she was able to canceled the order. I decided to walk out. After this experience a year later I decided to give them another opportunity There was a new staff and they were polite. We got our food I was removing the pickles from my whopper and I noticed there was a hair In my hamburger I was disgusted. I went to the counter and request to talk to the manager. I showed her what I found in my Whopper. She was shocked and told me that she could give me a new hamburger. I was so disgusted that I just shook my head and I walked out. Never again will I stop at this Burger King and I don't recommend anyone to...

WELL HERES AN UPDATE. I AM EXTREMELY....IMPRESSED WITH THE ADDITION OF DAVID!! HE WAS PLEASANT GROOMED ATTENTIVE AND OBVIOUSLY IN CONTROL OF HIS SHIFT. I SWORE ID NEVER GO BACK BUT DAMN COUPON GAVE MORE THAN I ANTICIPATED. KUDOS BURGER KING WELL DONE! I GIVE U GUYS 10 STARS 🤗4/13/19 OLD POSTING FOLLOWING Where to begin. I have not had an exceptional experience regarding this store. I've had my order wrong after ordering in dining room and repeating it four times. The staff lacked any type of restraint when it came to vulgarity. An obvious glutton for punishment, I go in order my food about 15min later I was told there was only chicken products if I wanted that in leiu of my whopper. I said no thanks please refund me girl didn't hear me despite her looking at me, so no refund and a damn sandwich I did not want. Another time I went through drive through and as my husband was trying to ask questions the person taking order was super rude said sir are you stupid it says on menu....Never in my life could youdrag me intO that...

I just left the restaurant and came home and eat my food you ask for my review well here it is The service could have been better but what can I say if the employee that took my order is not happy to work there then it's going to show when he takes the order and talk to customers and for the quality of food the fries are always good but for the *new chicken wrap * I'm disappointed if they're going to be serving something like this they should just put it as the dollar menu first off the tortilla was way too small and for the chicken just by looking at the color they way overcook it or it's sitting in the hot box and they're not rotating the food and that's a food hazard that's the reason why I took a bite and threw it away not trying to get sick they should be getting better cooks or better employees to be running the Burger King at this location or...