Firehouse Subs Cross Roads — Restaurant in Loveland

I had the absolute worst restaurant experience of my life at this Firehouse Subs location. We placed our order, only to be told afterward that they were out of the items we wanted. Despite this, they still charged us the full $33 for our meals! They offered to let us choose something else, but then the replacement items we picked weren’t available either. We ended up with completely different meals that were worth far less than what we paid, and they offered zero compensation or apology for the inconvenience. To make matters worse, the sandwich I received was pitiful barely any ingredients, just a sad excuse for a meal. The entire experience was frustrating, poorly handled, and left us feeling ripped off. I won’t be returning to this location, and I’d strongly recommend others avoid it unless you want to overpay for...

Firehouse Subs used to stand for generosity — hearty portions, real value. Now the “medium” feels more like a snack, with shrinkflation quietly taking its toll. The ingredients are still good, the staff here are genuinely friendly, but the portion size is a far cry from what it used to be.

What makes it harder to swallow is the wait: even for a single sandwich, the line moves painfully slow. Friendly faces can only do so much when the portions are smaller and the service feels dragged out.

I know this is a franchise and the local crew isn’t at fault, but it’s clear the brand itself has shifted. Once a symbol of abundance, Firehouse now feels like it’s trading in...

We love firehouse subs, and I’ve always enjoyed them till this location opened up. We are excited cause it’s so close to where we live. Our experience there has been an impressive. We were gonna try them one more time and give them a second chance tonight, but after reading the reviews, there’s no way I am going to patronize this location. I hope the people reading these That manage these stores will really pay attention to these reviews and make changes...