I just took a date to eat at this Hooter's on November 21, 2008. The service was absolutely HORRIBLE. If you expect good service, go here at 3 pm, you might get waited on so long as the waitresses are not congregating at the bar checking their nails.
The place was busy, full of men - most appeared to be 20-30 age group and you might expect that the girls are going to cater to them first. I will give you that. It's poor service to the rest of us but it's probably to be expected in a place like this.
We took a table and a waitress did appear within a reasonable time. She asked to "get us started" with drinks. We discussed beer options. My date chose a glass of wine, I chose a Coors Light. She asked for our IDs. I am 55, my date is younger but well over the age. I don't have a problem with a rule of IDing everybody but the story doesn't end here. We handed her our IDs, she looked at them then said she had to take them to show them to her manager. I said for her to give mine back, to forget it. She then said that they had lost their liquor license a month ago and this was the new policy. I took my ID back and said forget the beer.
When she finally came back with the water and wine for my guest, she took our order. 20 hot wings and a cobb salad divided in 2 for us.
A different waitress brought out the 20 wings on two plates. No additional plates for the bones. We ended up getting the extra plates then the salad came. It was in two bowls, one had dressing, the other did not. There was one knife.
The salad did not include the cheese, tomatoes and bacon that were supposed to be on the salad. Nobody ever came back to check on us so we ate it.
I ran out of water half way into my wings. I walked to the bar with my glass to get a water. Oh, the waitresses were busy having a confab at the end of the bar. Apparently there were things to be discussed amongst them. I ran into some guy who I suppose was a manager. I asked him if he could get me a water. He brought it back to the table and we told him how horrible the service was, that the salad was not right. He took it off the bill and apologized.
I'm going to cut this story short for the same of space and time. Don't go eat there unless you don't care that the service sucks. I do like their wings and the scenery but the service is horrible.
I told all my friends and guess what they said, "WHAT DID YOU EXPECT? - everybody knows their...
Read moreThis place has bottomed out. People assume only single guys go to Hooters to look at the waitresses. But my family has been eating here since the day it opened. We actually enjoy the food. My wife asks to go here more often than I do. I have held team events here and have been a fairly regular customer here for years. But the last couple years, the food has declined and the prices have skyrocketed. A decent glass of beer here is almost $8. And their wings somehow get smaller and more expensive. On our last visit, we ordered the 10 piece boneless for approx. $10 - and that was the discounted happy hour price. I ordered the Daytona, which I have ordered for years, back to when that was only a seasonal sauce that came only on shrimp. The Daytona sauce is grilled for a few minutes before it is served. My wings were not grilled. They were burnt. They were sold black and crisp all around. And the portion was literally pathetic. Their menu brags in bold writing that their boneless wings now have 40% more meat. But in 30 years of eating at Hooters all over the world, and this particular location well over 100 times, these were the smallest boneless wings I have ever seen. It is no exaggeration to say I would need two of these wings that were on my plate to make a chicken nugget - and you can buy 6 of those for $1.49. I didn't even bother eating them. I sent them back. The manager came by and seemed pretty put off that I was not happy with my wings. He insisted he had no control over the wings. I pointed out that my wife's wings were 3 times the size of what I was served, and he agreed, but still just made an excuse that he had no control over it. This used to be somewhere you could count on for a decent priced beer and some good wings without breaking the bank. Now, an appetizer to share plus 2 draft beers can run you $30. I can get so much more...
Read moreService on a Friday, early evening, is expected to be busy. This is most understandable however, this particular experience was pretty bad. Starting with not being acknowledged when sat. With two handfuls of waitstaff running around, this should not have happened. Next, two different servers repeatedly walked past my table, without looking in my direction, to wait on others that were previously sat. Moving on, I had to ask, quite abruptly, for a menu from one of the waiters who walked right past me with a few in hand, but again, no look in my direction. I asked again for a menu, she turned and gave me one. Once I received the menu, the waiter walked off without asking if I needed a drink or a table caddy, etc. Fifteen minutes have passed during all of this. Still no acknowledgment of my presence or offer of water, etc. Three more tables were sat in close vicinity to mine, one being right next to me. I asked the hostess as she sat the last table next to me if anyone was assigned to my table, to which she replied, "No, but I'll send someone over." Another ten minutes go by and a waiter walks right past me to get to the last table that was sat next to me to take their order. My jaw dropped, another patron sitting at the bar across from me turned to ask the waitress to assist me first to which the waiter (again) did not look in my direction but continued to talk to the table next to me. I stood up and stated, "That's alright, they're apparently too busy for a (my) single table." And I left. Twenty Five minutes of wondering if I even existed. Twenty five minutes of nothingness. Maybe I had an invisibility cloak on without realizing it. Great job, Hooter's (insert...
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