Mandarin Asian Bistro — Restaurant in Lowell

Terrible customer service and the owner is extremely unprofessional and rude, definitely racially profiled me. I ordered sweet & sour chicken with boneless spare ribs and low mein (assumed it came with rice like the menu combo stated), but when I received my food it came with half low mein that didn't even fill the bottom of the container, chicken fingers, 4 pieces of boneless spare ribs, and sweet & sour sauce on the side.. when I went in to address my issue with my sweet & sour chicken and my missing rice, I asked if i could get any other chicken that actually came with sauce ON it and the manager raised her voice at me and said " if you don't like how we make our sweet and sour chicken you can get a refund and eat somewhere else ! " I told her that her disrespectful tone and attitude was unnecessary and I just wanted something similar to what sweet & sour chicken SHOULD look like if you were to see it online or in any other restaurant. The manager then stupidly decided to grab my food from my possession and throw my ALREADY PAID FOR order in the trash and told me " get a refund" as if i said i didn't want my food. As i waited for authorities to arrive the manager went to the back and came directly towards me with a pitcher of water and told me to get out & i wasn't welcome there, continuing to step towards me with the filled pitcher of water w/ intentions to spill it on me but the police had arrived to the restaurant. The fact that everyone in the restaurant was white including the guitar player, I feel as though i was treated this way because of my race and the manager wouldn't have treated any of those customers that way. Disgusting behavior, especially from a manager and i'll never go to this racist...

I'm sorry to have to say that I am pretty horrified by my experience. We were served a dessicated cockroach right on the edge of our plate....I was amazed that no one in the kitchen nor the waitress noticed it as it's a totally different color than the plate and the crab Rangoon.

When I brought it to the attention of staff they seemed puzzled as to why my boyfriend and I did not want our entrees or anything at all for that matter. They were appologetic, but didn't seem too phased or surprised, which leads me to think that this is a well-known issue.

They tried to smooth it over by saying that it was a dead one and at least it wasn't alive.....I am pretty grossed out and beyond disappointed. I used to go there a lot, but I honestly don't think I'll ever get past...

This restaurant showed my love and coworker great service! Our waiter memorized our order perfectly and served our drinks in a timely manner. The sushi was delicious as was the main course. I ordered the rainbow drink and it’s a creeper! Made all the food taste even better. I ordered the Pink Maki, Pork Fried Rice with Lobster Sauce, and Spicy Maki Combo. Boyfriend ordered the Orange Chicken with Pork Fried Rice and it’s better than mall food and most Chinese restaurants. The atmosphere is a place where I would go on a date, casual eating, or alone. I would recommend...