The Ruffled Cup Lubbock — Restaurant in Lubbock

The Ruffled Cup opened at 9am this morning and I made extra effort to make sure that I arrived right at opening or shortly thereafter, after all its Valentine's Day. My goal was to go in an purchase Sugar cookies for my Spouse and cupcakes for my children. When I asked about the Sugar cookies, I was told that they did not have any and would not for about an hour. I then stated that I would gladly pay for them and come back later. Its then that she proceeded to tell me, I wouldn't be able to do that...It's first come, first serve! OK, so if I am there at 7 minutes past your 9am start, am I not one of the first? I am not quite sure where the thought process is here. I would assume that bakeries, like flower shops are both busy and most profitable at certain times of the year, be prepared. I know some may say why not purchase early? Well, baked goods are best served fresh and I wasn't expecting to drive across town just to be disappointed. My wife really enjoys this place, but unfortunately its the 2nd time since Super Bowl Sunday that we have been let down by this establishment and I just don't think I have very good...

I have Celiac disease, and I stopped by here to find some gluten-free goodies for myself and someone at work. They have a small selection of gluten-free products. I understand that a lot of businesses don't create gluten-free baked goods, so I wasn't expecting a large selection, but it was still very small. After my initial visit, I called them on the phone, I hoping to place a very large order of cookie decorating kits for Christmas. I initially tried to order in November, but was told to wait because they were busy with Thanksgiving orders. So I waited. Eventually, a sales person called inquiring about my request. I gave her the details (again, as I had spoken with someone else about it previously) and she promised to get back to me. She never did. I finally called and was quoted a rather exorbitant price. Needless to say, I baked a few dozen gingerbread cookies at home in the wee hours of the morning for a fraction of the cost. Plus, I bought a small bag of gluten free cookies at the grocery store for myself and...

Was not happy. Let me just say on a Saturday me and my kids get there like at 6:00pm. We had Ordered some cupcakes and we wanted to seat and dine it and enjoy. My friend wanted a cupcakes so she ordered one and was told that we need to hurry up and that they will be closed in 3 minutes. So we had to stuff our faces didn’t get to enjoy because the 2 ladies who were there kept giving us ugly looks. And was telling us they were about to close when it was 6:29pm. For one the rudeness and the looks we got for them was not okay. Second what happened to customer service. Third like it was are First time and I will never go there again. I don’t care how good it taste the people people were so rude and mean. My kids were crying because they want to seat and eat there cupcakes but no they kick us...