Wendy's — Restaurant in Lubbock

I work in customer service so i’m pretty patient when it comes to working behind the counter. me and my dad ordered breakfast 10 to 15 mins before 10:30. they eventually called us up and the guy behind the counter said that they do not have anymore wedge fries but he would give us larger fries to make up for it or we can wait for them to make more, as he said that the older black lady, i think was the manager interrupted him and said “we will not make anymore.” the guy was very sweet and wanted to help but she was very rude and had a bad tone. Then i ordered a coffee and he was going to go get me some but the lady said “we don’t have cold brew” in a rude tone again. I was very upset on how she was talking to us. he then said something about ketchup and she quickly said “we don’t have no ketchup.” not even looking at us to talk to us, looking at her phone and also had the ugly tone. Then I got my food and the sauce was missing so i have to go to the counter once again and ask for some, the lady was just looking at me ugly while the guy got me the sauce. oh by the way they did have ketchup. I usually go to the one in new deal and they have the best customer service but this one was very unprofessional and rude. I hope y'all will do something about this lady because i have seen a lot of reviews about her. i hope you don’t take “the black lady”. that’s the only way i can describe her. thank you, we will not...

We went here on Saturday at 11 am on our wedding day to get something to eat before our wedding and we used the kiosh and on the screen it was showing breakfast menu so we ordered breakfast and paid for it and when we got to the counter the guy was so rude to us he said they didn't have breakfast we told him well why did the breakfast menu came on the kiosk to order it he said well I don't know but we don't have breakfast so I asked him well can you refund us our $15 back into our card than since you don't have breakfast he said no I can't than I asked him well is there a manager here to talk to and ask about our refund he said yes I'm like ok well xan I talk to them he said wait and than he ignored us for alittle but I asked him again he told me well she said we can't give you a refund cause you used the kiosk to place your order and those don't have nothing to do with us or with Wendy I told him than why have them so you all gonna screw us with our money and keep.it he said oh well not our problem so don't go eat there or order from there kiosk cause they will keep your money this will be our last time going to any Wendy's we wanted to try something new but we should had gone to whataburger instead or McDonald's somewhere else I recommend not to go to.wendys unless you want to get robbed for your money and on our wedding day bad very...

I tried to pick up a DoorDash order here (which is the way I make money to provide for my family), and I was told that the order was already taken, but they said they would still make the order again. They even said that they saw that it was a separate order and still on their computer system. After waiting over 20 minutes I was rudely told that they won't make the order, since a different delivery driver already took it. They then began implying that I was trying to do something fraudulently. I do this as a full time job to feed my family , and don't have time for immature rudeness. The entire staff appears to be 16 year old boys, other than the manager who is the rudest one of all. Clearly the older people managing this company are encouraging the younger staff to behave disrespectfully and rude to the customers. I do apologize that your working a fast food job as a career, but please don't take your anger out on innocent customers or deliver drivers. I can see that the other reviews for this location are also showing how disrespect the staff and management is. Shame on you, I'm sure your mother would be ashamed to know that's how you live your life; with hate and disrespectful towards your...