Domino's Pizza — Restaurant in Lufkin

We ordered one pepperoni pizza and the app sent as a message that it would be ready in 15 minutes. I live 10 minutes away from the store so I left with 5 minutes remaining thinking I want to give them extra time so I don't have to wait. Well when I'm approaching it says my pizza is ready I get a message the lady asks me what name is the order on I give it to her and she starts acting confused I had to repeat the name again and she finally said oh yeah I see it here and she goes to take my payment and then tells me you're going to have to park at the other window and I told her why is that the app told me my pizza was ready and she claims oh that's automated just because it tells you that doesn't mean it's true that we actually put it in the oven it'll be 10 more minutes well I ended up waiting 20 more minutes in line while three cars I saw got their pizza and they just pulled up after me and they went around the line so I was just fed up at this point. I mean I used to work at CiCi's Pizza and I know it don't take more than 10 minutes for the pizza to go through the oven. So anyways when I get to the window she tells me 1 minute and she goes to take the order of these people that showed up after me inside the Domino's and she took about 5 minutes to do that so I finally decided I'm going to ask for a refund. Well when I let her know what I want she says oh that might take a while please just take the pizza and I said no ma'am that's way too long of a wait. She goes to talk to the manager and she said the manager said oh just send him on his way and I will void it later when I get a chance and so I told the lady what kind of guarantee is that that I'm going to get my money back. I said if I have to go home without a pizza and end up not getting a refund I'd rather just take the pizza so give it here. I will not...

Ruined my daughters party!! I ordered pizza for my daughter's birthday party at the Skate Ranch. I had spoke to the manager Leah and then called my order in to a young man later the next day, and gave them the party date, time, and LOCATION (SKATE RANCH with their actual phyiscal address). The party was from 5-7pm, with the pizza delivery scheduled for 5:45 pm. I called at 6 pm to check the status of my delivery in which I was told it was in-route, then I was placed on HOLD and a manager named GREG came back on the phone and told me he CANCELED my order. He stated that you are not allowed to take in outside food to the Skate Ranch and he called me at 5pm to confirm my delivery address. Well if you have been in the Skate Ranch, then you know there is no cell service (I got there at 4:45 to decorate, hence I was in the building). I was not called prior to the party, there was a few days they could have called and confirmed, they did not call the Skate Ranch, they just CANCELED my order. He never tried to help offer a solution or fix the problem. He had HORRIBLE customer service skills, and I work customer service. I asked if he could please process my order in which he told me it would be 45 mins to an hour, but more like an hour to have the pizza there. Well my party time was over at 7, so that was not an option. I will NEVER RECOMMEND, NOR ORDER FROM HERE IN LIFE AGAIN. I will also let our HR know to no longer utilize them for our pizza orders at the company in the future!!!!! FYI if you book a PRIVATE party and rent the Skate Ranch out and pay them EXTRA, you can have outside food at the PARTY! The Skate Ranch owner will be calling you today. It was not your call to cancel an order, you...

I usually dont leave very much detail about my ratings, but I think this deserves the attention. I recently made an online order at this domino's and picked it up without any delays. The guy at the window was very polite and professional. My only issue was that I didn't check my order before leaving, so I didn't realize one of the pizzas I received was the wrong one until I got home (which is about a 40 mile drive from that store). I didn't call and complain. We just ate what we got and eventhough it wasn't what I ordered, the food was still very good and well prepared. I did however get an email asking about my recent online order so I left a review stating what happened, and left it at that. A little while later I got a call from Ralph, who is the manager at that store. He asked about the mistake, and I told him what happened. I told him I wasn't upset about it and the food was still really good. Ralph apologized to me for the mistake and gave me store credit for my next visit. I think it has become a rarity in this day and time that people do the job they are paid to do without complaint. It's even rarer that they go above and beyond what it expected of their job and take pride in what they do. Ralph actually took the time to make things right and make sure his customer was happy. Thank you, Ralph for taking that extra step. It's the little things that matter. Keep doing what...