Papa Johns Pizza — Restaurant in Lufkin

We live in an apartment complex. We waited over an hour for our pizza to be delivered. I missed their call and returned it within 3 minutes & was told by Elizabeth that I would have to wait another 45 minutes. So, I asked for a refund. She obliged with no rebuttal. Within 2 minutes, the delivery guy called to verify my address, and I told him I was calling the store to reinstate my order. I called the store. Elizabeth answered. I stated, “This is Jennifer Phillips. I just spoke with you and cancelled my order...” Elizabeth immediately hung up on me. The driver arrived within 2 more minutes with my pizza, but I told him that when I called the store, they hung up on me. He then called the store and was told my refund had already been issued, and not to leave the pizza unless I paid again. I checked my account with the guy standing there while he was still on the phone with the store, and informed him that the money had not been credited back into my account. The store clerk told the driver that it would be 3-5 business days before my $42 would be credited back. Essentially, Papa Johns in Lufkin, Texas expected me to pay $84 for 1 pizza, a Papadilla, and an order of Poppers. I tipped the driver for his politeness and inconvenience and told him that I did not have $84 to spend. So, in reality, I ended up -$42 for 3-5 business days, with no dinner. I could have stomached the wait on the refund if Elizabeth had not been so blatantly disrespectful. I attempted to contact Papa Johns’ customer service, and their customer service engine would not allow the amount of characters this complaint required, so I am posting here and on...

This was the lowest rating it would let me give. It would’ve been lower. My mother called and placed an order . The order arrived missing parts of what should have came with it and what had been paid for as well. When she called she talked to Jamie one of the managers . She was called a liar by Jamie when she told her the stuff wasn’t sent. So I will admit my mother said a bad word when she called her a liar. Then Jamie hung up on her . I called to find out what was going on. And I was saying yes ma’am and no ma’am to Jamie. I told her my mother had a stroke and has Alzheimer’s. Jamie then told me that didn’t matter to her that everyone has something wrong with them. That was rude . Then she hung up on me when I asked for corporate’s number. Then instead of the GM getting with me she only talked to Jamie and didn’t even care about my side of things . My mother has always loved Papa Johns pizza and tells everyone they are her favorite. However after being treated this way they are the worst in customer service I have ever seen. And they cheated my mother out of her money. I will be doing a protest out in front of papa johns...

Update (Fall 2022): Employees were courteous and helpful - place looked clean and bright again... food was: meh. Better than the local competition

Update (August 2021): place was refreshed, employees returned to sanity, efficiency, and friendly service.

2020: Soon as I walked in the door, employee screeched, "You need to wear a mask!" I stated that I had a health exemption. She said, "it doesn't matter, you have to wait outside." Clarification: her tone was hostile and the word, "please" would have gone a long way to reduce the unwelcome feeling. No other business in Lufkin treated me that way. Shame. I was at least 20 feet from her and she was behind glass. No other customers were in the......