Starbucks — Restaurant in Lufkin

I brought my 11yr old daughter here just for some girl time. I personally don't understand why people just think this is the most greatest place?? We both had a frappuccino, mine vanilla hers mocha. I just want to say "small", "medium", or "large"... Not all this Grande, Tall, mini, venti, Trenti Omgosh!!! Our drinks that were mostly "Le Ice" ( my own word for ICE) and they did not taste very good at all! I make much better ones a home. And we got an over priced brownie to split, glad I didn't buy two! It tasted horrible! We threw it away! But I will say I purchased some cakepops couple months ago and they were awesome! After paying we just kinda waited and waited and the guy said my name but apparently there was 2 Sue's and the first one wasn't mine but he didn't call my name when ours were ready he just sat them on counter. We just figured out after couple minutes that those must be ours... Not so great of service. Now it's not all bad or negative. It does smell great inside and has a comfy atmosphere where you can just get lost in a book or your computer (free WiFi). And I have gone through drive-thru and gotten a "hot latte" but it burned my tongue and I didn't see any pleasure in that either, lol. But for those that are Starbuck fans. You can see this one easily from road. There is plenty of parking and you can enjoy your beverage outside. If you've never been to a Starbucks before it's not the kind of place to bring the family or...

I don’t write reviews but today an employee was incredibly rude to me. It doesn’t bother me when they mess up my drink occasionally or when it doesn’t taste very well etc etc (which has happened a handful of times in the past couple years) no big deal, I go inside, explain to them, and they are usually wonderfully kind, there is a middle-aged shorter blonde woman who works there that is so kind (like they should be) and she took the time to explain to me how I can order it differently so that it won’t taste funky which is very considerate I appreciate that. But today, my boyfriend ordered a brown sugar shaken espresso with whole milk because they were out of oat milk and it literally tasted like an americano it was so watery and had no flavor with a slight amount of coffee. So I went in there and a woman named Star was so incredibly rude to me like I was the biggest inconvenience, I don’t think I’ve ever been treated that poorly by a customer service worker. She was snappy and treated me like I was stupid. I usually have grace for service workers when they give a little attitude, because I understand what it’s like to deal with customer, but this put me over the edge, I like to say treat others how you want to be treated and I would’ve never treated someone like that….. sad really, I wish I could’ve given...

They would have had 5⭐ until today. Ordered my usual frappucino but noticed immediately something was off. It was more liquid than normal and the whipped cream was flat. Went through drive thru so it wasn't until we were blocks away I discovered the whipped cream was sour. Shame on you the one who made it and the one who passed it on to me that they didn't notice something was wrong or they did notice and because it was rush hour, rather than remake it, they passed it to me anyway. Then he told me I had a free drink on my account. I was confused at this because I usually know if I have a free drink waiting but I said "ok" to it. It wasn't a free drink, it was stars rewards. I was at 312 trying to save to 400 and he used 150 on one drink. I don't know if he was new at this or what but it wasn't until after he cashed them in I realized what he was talking about. The proper way I have been asked in the pass is "would you like to use your star rewards". Right now I still have the taste of sour whipped cream in...