Arby's — Restaurant in Lynnwood

*I gave a five star review (below) a month ago, and I stand by that review for the DAY shift that served me a month ago. However since then I have came late night, near closing but not last second, looking to order something small and simple. And five times now they were closed between 10-25 minutes early. One time they were open.. I worked fast food in the past so I understand things happen but it's obvious these aren't isolated incidents but a pattern of behavior either unknown or getting ignored by management because it's getting worse.. This last time I came at Dec 11 at 10:35 pm and the whole store was closed and one employee was just sitting in the dining room on their phone. So I don't think they're closing early to do end of night work... I hate to give low reviews, especially when other shifts do well but if your not going to be open to a certain time then don't advertise that time online. Actual time and gas are being wasted by who knows how many customers that are now going to be gun shy to ever go get a late night $nack at your restaurant ever again...

Polite workers, food was good, and restaurant was clean. An impossible trifecta to find in fast food nowadays... Don't know why it doesn't have a higher score. Not really fair that all the low reviews it gets are from people who are complaining about stuff that has nothing to do with the service or the food.. A place being out of something does not deserve a one-star.. if your order was wrong when you got home I understand that's frustrating but haven't you been ordering fast food long enough to know to check it before you leave??? At that point I'd give yourself a one-star review for being a bad consumer... And if the prices are too high for you either a) don't order it. Or b) sign up for their app and emails, they're one of the few places that offer really great coupons and discounts. I believe they still send out a mailer in the mail once in a while with really really great coupons, if your disciplined enough to stuff it in your glove box you've got a great opportunity to save a few bucks at a great...

This is my 2nd review in 5 months and as nobody responded to my last one I have no expectations this time either. This location is poorly managed and too ofter under staffed. Once again, I walked into the lobby to place my order. I waited more than 5 minutes while the one guy who was apparently manning both the drive-thru and the lobby completely ignored me. When he finally came to the register to what I assumed was to take my order, he informs me the lobby is closed for orders and I would have to use the drive-thru window. Why did I have to wait more than 5 minutes for him to tell me that? I should've just left without ordering anything but I had coupons so I attempted to use the drive-thru. I started to give the young man my order, two crispy fish sandwiches and he informs me that they are out of fish. It's Friday night at 6 pm and you are out of product and this isn't the first time. I'm done with this establishment. I have better things to do than waste my time coming to a place that's so unpredictable. Instead of spending all that money to remodel you should've just shut this useless...

So we showed up to the drive thru and we waited for a few minutes before we were even acknowledged. I asked jokingly if they were even open and they said at that time they would be with us soon. Ok normally wouldn't care, but when the lady came back on, she didn't even say sorry for making us wait over 5 minutes to even order. Again wouldn't normally care, but it then took 25 minutes to make it to the window. Once there, she didn't even apologize or say hi. She just barked $23.86, took my card, handed me food, and proceeded to say nothing about the long wait. She handed back the card and then closed the window without even saying as much as thanks or have a nice day, nothing. And then if that customer service was bad enough, we received cold food. Worst experience I have ever had at Arby's. I won't be going back to this location...