Shogun — Restaurant in Macomb Township

We came in as a family of 5 about 9pm on a Sunday and they set us up at a grill right away. Everyone was pleasant. The waitress was quick and attentive and good with the 3 kids.

Whenever I go to a place like this I feel the need to order every meat on the menu. In this case, I ordered Lobster, Scallops, Shrimp, Calamari, and a side of Filet Mignon with the fried rice option. I would appreciate it more if the cost was per table or group instead of per plate. Little bit of egg and soy sauce for an extra $3.50 per plate, to me, is expensive but I still order it.

The soup had a bacony aftertaste but was still good. Lots of caramelized onion and a good amount of fresh mushroom. The salad was good (I love the ginger dressing)

The chef, while talented, wasn't overly enthusiastic. Definitely the best onion volcano I've seen, though! Lots of fire, steam, and sparkle.

My thoughts on the entree:

Rice - salty but tasty, nothing special. Vegetables - Salty and cooked perfectly with just enough crunch still left but no raw taste. Calamari - perfectly cooked with a tender but slightly rubbery texture. Scallops - not that great - seemed to be that the scallops were cut in half and were quite thin. This may have helped with the cooking time but they were a little tough. Shrimp - Tasty, firm, and cooked perfectly Lobster - tasty but not sure if it was cooked entirely, seemed a little fishy still or maybe it was freezer burnt? Filet Mignon - tasty, cooked perfectly medium rare.

As usual with these dishes, things are very salty. Everything had soy sauce and butter as well.

Overall, the food was a solid 4 to 4.5 and the service was good. The thing that bothered me was the automatic 18% 'service fee' and then the 'tip' line on the bill. I am generally (what I feel) a pretty generous tipper 18-20%. I asked what the service fee was and they said it was the tip. I left another few bucks to top it up to nearly 25% as we were all pretty happy with it but as usual, there was the suggested tip line at the bottom of the bill which is based off of the total which already included the service fee so you are basically tipping on the tip if you don't inquire about what the service fee is. Tipping and the expectations are getting...

If I could give negative stars it would be -10 Went to shogun on Hall Rd for my grandson Logan’s birthday (his favorite restaurant) WORST service ever. My daughter in law called to make reservations and they told her they don’t do that. Come to find out they do do reservations and was told 730. Got there at 715 and was seated shortly after 730. They took our orders and then we sat for over 1 1/2 hours for our food to be cooked. The waitress kept telling us soon when we asked how much longer. Then we were told they were short chefs. I had a coupon for 36$$ for chicken and shrimp dinner for 2.

I told the waitress since I have waited so long I ordered the noodles and told her I will NOT be charged for them. Our whole party of 11 all got noodles for free. Then we told them to give us all 10% off our bills. There was no problem with that.

Then here come all our bills, my son’s bill had 5 extra beers and something else on their bill. Then here they come with my bill and tell me since I used a coupon I did not get the 10% off. I of course said ya No I was told I would get the 10% off also. Then the chic throws the bill on the table and walks away 🤬🤬. After telling the other person it was not taken off she did it manually.

Solution for good customer service from the start should have been yes we do take reservations (NOT lie) but want to make you aware that we are very short staffed with chefs tonight would you still...

Made a reservation to celebrate a birthday. First time visiting this place. We had high hopes because the person on the phone told us we would love it! We arrived a few minutes before our reservation time and had to wait to be seated (this is fine, as it was pretty busy.) Once seated a waitress came over to get our drink orders. When she came with our drinks she handed them out to the wrong people - this was easy to correct. Then she took our orders. She had a hard time hearing us over the fan and we had a hard time hearing what she was asking. She tried to skip some people ordering due to being unable to hear. After our orders were in and the chef arrived - the waitress never came back! We never got our white rice, and no refills for drinks, even when we tried to flag someone down. We had to ask for boxes and for the check. The food was alright, not as good as some other local restaurants, and the service was TERRIBLE. They also charge an 18% COVID surcharge on the bill (the sign is at the entrance.) Unfortunately, the wait staff should consider that the tip with service like what we received. We did give a separate tip to the chef - he was wonderful...