Taco Bell — Restaurant in Madison Township

There should really be an option for negative stars. I placed an online order with this location on Friday 05/04. All seemed to go well, the order went through and I received the following email which also includes a confirmation number which I did not add to this but I do still have, advising when it would be ready for pick up:

PICK UP YOUR ORDER IN-STORE Ready at Fri,6:22 pm at 6075 Gender Road, Canal Winchester, Ohio 43110

Just head to the pickup counter and we'll call your name.

Track Your Order

I sent my daughter to pick up the order as I am unable to do it myself, and about 5 minutes after she left I received the following email:

Sad Taco OOPS! WE'LL TAKE CARE OF YOU IN THE RESTAURANT. Sorry–there was a problem with your order! Come inside, tell us your name at the register, and we'll get your order ready.

Once my daughter arrived at the location they made her re-place the order and recharged my card saying that the first order did not go through. However it did go through. I checked the bank's website as I was on the phone with my daughter as she was at the restaurant. The person who waited on her said the charge would just show up as pending and would be removed once the bank updated their records. Since it was Friday evening and the bank was closed I went ahead and gave them the benefit of the doubt with the pending charge. We had no choice but to replace the order which I recited word for word right from the original confirmation email. Clearly even though I recited the correct original order to my daughter who relayed it to the person at the store, they still got it wrong because it was less than the original price by several dollars. In the end they gave us plain tacos instead of taco supreme's and completely took off the cinnamon twists. And now that it is Tuesday morning and the bank has finally reconciled all transactions from the weekend I was charged twice.

I am not happy, to say the least. I have chalked this up to an expensive lesson learned and I will not order from this location again and I would warn anyone to refrain from ordering online with them at all. Clearly this location needs to hire professional people who can proficiently work with data, in order to make online ordering work. Be warned if you try to use this service here. They will charge you twice and mess up your order in the process.

Since the person working that night was so set on not applying a credit for the first transaction I have decided to write the Ohio Attorney General and send copies of the both emails and a copy of the charges on my bank card statement. This company should not be allowed to treat people this way. It's like they are blatantly embezzling money straight from the customers right before their eyes.

Be warned if you try to purchase anything online with TACO BELL. They will literally send you...

It was a cloudy Sunday afternoon in February when I was with my family on the way home from a trip to North Carolina. It had been about 7 hours in the car and I was sick of driving. When I heard the rumble of my hungry stomach, I knew it would be a good time to eat and take a break from driving. I took the nearest exit and saw the Taco Bell sign in the distance. “I love Taco Bell” I said aloud and my family agreed. I will give credit to the workers for being being nice people but that is the ONLY credit they are getting from me. The first red flag was the lack of straws. I wondered what went through the employees mind when they saw the 4 drinks we ordered and then placed 3 straws in the bag. This error is extremely unacceptable because it inconvenienced my family greatly. If that was the only problem I wouldn’t be leaving this review. However, it’s not the only horrific thing I endured. The second was the absolute disregard that they put into making my cheesy quesadilla. The cheese was not melted and fell out when I opened the bag. I could barely eat a bite without making a mess and gagging. As someone who eats Taco Bell at least once a week, I can confidently say that this is the worst quesadilla I’ve tasted. I don’t even want to talk about the taco because it was even worse quality than the quesadilla. Additionally, my chipotle chicken melt was embarrassingly awful. Whoever made it should be ashamed of what they put me through. Finally, the freezes. They were super liquidy and I felt sick after consuming them. I am a Taco Bell slushy connoisseur so this was the worst pain I felt in the entire meal. Anyways, Taco Bell as a whole is usually good but this branch was an embarrassment to the company. I hope that in the future service will improve so that others don’t have to feel what I did on this...

I got off the hwy here & stopped at this Taco Bell location while in route to a different city just passed canal Winchester. This was a very recent visit, happening only a few days ago. It was late on a Friday evening, approximately 11P-12A and as always, i have my 20 month old son with me, asleep in his seat in the back...oh, and i CAN'T exit the drive thru once I you're in it at this place.. or else I SO SO would have! But the traffic behind you blocks you in with those little walls to the side of you ea way for one, but for two you never used it. And it LITERALLY took TWENTY-SEVEN MINUTES JUST to get through the drive thru! All I ordered was 3 regular soft tacos and 1 "fiesta potatoe" (which is just a super tiny bowl containing a handful of diced, deep fried potatoes with very little nacho cheese sauce & sour cream on'em). When I did finally make it to the pay/food window, I was truly floored that the guy STILL asked for money when he opened it! I figured for sure he was going to tell me that I could simply have the food in exchange for the nearly 30 minute wait I had just experienced...in THE DRIVE THRU! Lol! wth!? But wait, it gets better... Not only does the employee NOT offer to make what they had done right, he doesn't even open the window and offer ANY kind of explanation for what in the hell was going on in there in order for me to (at this point) now be a full 35 mins behind schedule on my trip...

HE NEVER EVEN SAYS:😶 "IM SORRY FOR YOUR/THE WAIT."😮 😬😣😕😫😦. And the whole time, i just stayed polite & never said a word. Yeah, I'd say this was probably the worst "fast food" experience I've ever had. And girl, I didn't even eat the damn food. My tacos had got cold waiting on them. Go figure. So yeah, nver again will I attempt going near...