Domino's Pizza — Restaurant in Madison

Can I give zero stars? You can see my profile. This is the first BAD review I’ve ever given b/c I like to give people a chance and I always give folks the benefit of the doubt. But….I ordered online for delivery. 45 mins later I call to see why the pizza tracker still says “prep”. Thought maybe the tracker was mal-functioning. Well no it wasn’t. My pizza was just getting put in the oven. Girl apologized and said they were short staffed and got an influx of orders in and told me my pizza should be delivered in 30 mins. I graciously said ok thank you. Well, 40mins later no pizza. So I call back and they say it’s there and ready but hasn’t been picked up for delivery yet and that it would be another 30mins. That’s 2 HOURS PAST my order being placed! So I said cancel it and they said ok. But then I changed my mind and called back immediately and said Nevermind I’ll just come get it (my kids are starving at this point and I didn’t want to figure anything else out.) The manager said sure but I’ll have to recharge you for the order since we just canceled it. Rolling my eyes I said sure. (I just need the Dang food at this point). When I get there, they hadn’t put in the charge yet so I had to wait for them to do that and then finally got my…..oh don’t be surprised…room temp pizza! 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️😡😡😡I get that they were busy/short staffed/whatever. I’m the most forgiving person ever. But come on….charging me for this? That’s the WORST customer service ever. Saying a messily “sorry for the delay. We are busy.” Doesn’t NOT make a customer be understanding NOR does it even make up for the fact that I waited 1 hour and 45 mins for cold pizza that I had to pick up even though it was ordered delivery. Come on….FREE would be the best customer service for such a long wait but if that isn’t feasible surely a generous discount or something. I didn’t even care to complain much further than my obvious annoyance. I just cannot support businesses any longer that have no customer service and act as though they are entitled to the customers they get. Well…you just lost us. We won’t be coming back. Hopefully you’ll think about adjusting your customer service practices to build up your business and essentially...

I am fairly new to this area and although I frequent Domino’s, this was my first time visiting this location. I was unfamiliar with the pick up procedure, so when I parked and walked to the door I saw an arrow pointing to a doorbell. I pressed the button, and waited. I watched as several employees went about their business, but not one made an effort to even acknowledge my presence. Seeing as how the front of the establishment is completely glass, it would be a stretch to say that they didn’t realize I was there. I waited a few more minutes thinking that someone would give me an indication that they saw me or perhaps tell me what I needed to do to pick up my order. Never happened. Eventually I saw a car go around the building so I decided to follow suit. I got in my car and pulled around to what I now know is their drive-thru. I watched as the person at the window greeted the party in the vehicle ahead of me and promptly came back with their order. Once the car pulled away, I proceeded to the window. The person who had just been at the window handing out the order walked away and literally never came back. I waited, and waited once again no one even acknowledged my existence. At this point, I know that I have been seen walk up to the front of the store, as well as pulling around to the drive-thru window. Eventually someone finally came to the window and I got my order. As I stated before, I do frequent Domino’s but if this is the type of service that I can expect in this area, I will definitely be exploring other options. Highly unprofessional and disrespectful. Even in fast food, take-out or however you would like to label it, there is still an expected level decorum that should be adhered to when dealing...

Can you give 0 stars? I placed my order online for pick-up on 12/1 with a 30-minute completion time. I arrived at the location to retrieve my order and was told they were behind and it would be an additional 30 minutes. I was unable to wait and cancelled my order. Later that evening I received a confirmation email my order was cancelled, and to expect a refund in 2-5 business days. I've now waited 3 weeks with no refund. I tried contacting Domino's corporate, but had zero success there. I got what felt like a computer generated response they would reach out to the location I visited. I replied to that message, and never received anymore responses.

With no luck at corporate I tried one phone call to the location on 12/20, and was told to call back when the manager would be available in an hour. I called back again on 12/22, spoke to the assistant manager, who was very short, cutting me off several times and then proceeded to hang up on me because she didn't have "permissions" to help. My next step is to call back when general manager is available later today. Maybe they can help? Hopefully? I just want my money back as promised.

As of today I’ve sent two emails without response. I’ve literally had $15...