Dumpling House — Restaurant in Madison

The lady in the front is RUDE! Today she had on a cap with pigtails. She looks young but she’s actually an old lady. The card reader couldn’t read my card, tap and chip, so she rudely grabbed it from my hand then tossed it on the counter towards me. I called her out on it that she was rude and she tried to say “thank you” with a fake smile. As we waited for our food we watched how she treated other customers. An older white lady approached to get her food and the lady smiled at her and handed the bag to her with both hands. Chinese family went up to ask for the drink and utensils, she was indifferent to. No smile, just handed it to the guy without facing him. 10 minutes later it was our turn. I saw her throw the bag with our order on the counter, and so I was going in hot. She motioned for her buzzer so I threw it on the counter towards her just like she did with my card and my food. She scowled at me and cursed me in Chinese. Lady, we don’t need to be Chinese to know Chinese curse words. YOU WANT OUR MONEY BUT DONT WANT TO TREAT US WITH RESPECT. If you don’t want us to be rude to you, don’t do it to PAYING customers. But there’s nothing special about this place. You’ll find better dumplings elsewhere. They say it’s a 10 min wait, but it’s closer to 25 mins and this was with 1 order...

My brother and I visited Madison and stopped at the Global Market and Food hall at 9:30am! Dumpling house was open on time at 11am and I ordered the pork and chives dumplings and pork buns! Fan favorites that can't go wrong! Unfortunately, the pork and chive dumplings were not flavored or seasoned at all. The pork buns were better. I would not recommend if you want some dimsum here. Just go to a local dimsum place somewhere else.

The older gentleman taking my order was not very kind and seemed annoyed I was asking questions about the menu. Didn't smile...

I've come here a few times, tried to give it benefit of the doubt after my first time here the soup dumplings weren't worth the price and wait was so long. Last time I came here it took over 30 mins to get a single order of dumplings. It was a Wednesday middle of the day, not busy. Guy is at the counter eating, woman is on her phone, I finally go up to ask when my order will be done and they just look at me and shrug, maybe 5min? They didn't even start the order. What a waste of my time and money. I will not go back and I encourage anyone...