Whataburger — Restaurant in Magnolia

This location is the slowest Whataburger I’ve ever been to. Each time I’ve come to this location, I’ve waited at least 20 minutes. This morning, I sat in the drive thru line for 10 minutes and I didn’t even make it to the order kiosk. There were only 3 other cars in front of me and the guy in front of me sat at the order kiosk for the whole 10 minutes I waited. I gave up on waiting in the drive thru so I went inside thinking it would be faster. I was definitely wrong. There was one customer in front me when I went inside. Ordering went pretty quick but the employee that took my order, Mason, did not give me my receipt or an order tent. I then waited another 20 minutes to get my food. In that time, Mason never came back to the front and two other employees took one order each at the front desk. While I was waiting another lady said she ordered online and waited 20 minutes in her car for curbside before coming inside and waiting another 20 minutes. In all, this location is poorly mismanaged. The staff seems unmotivated and they lack a sense of urgency. There also doesn’t seem to be clearly defined roles for each employee. They seemed to float around to wherever they wanted without taking responsibility for their assignment. The staff also had a very disheveled look. There was only one employee I saw that looked professional and I think she was a manager or something. Everyone else seemed not to care. I have come here during all times of the day and every time I’m here, it takes forever to get food.

On a positive note and reason for 2 stars, the food tasted good and my order...

Ordered food for my employees via the app. We had 2 patty melt meals, 2 chicken strip meals, a Cobb salad with extra chicken, and a bunless cheeseburger. When picking up the order, it took forever bfor the order to come out. When I got the order, I asked the curbside employee if everything was there, and she hesitantly said yes. I'm not confident everything is there. I checked the order! It's missing the fries from one of the party melt meals, the Cobb salad, and the gravy for the chicken tenders meal. When I get out of the car to go inside, an employee informs me they're out of lettuce and can't make the salad, and go to get the fries. I said, "How are you out of lettuce, and why wasn't I told She apologize, but couldn't explain why I wasn't informed, I asked for a refund and she says she can't give me one because I ordered on the app. When a manager comes to talk to me, she goes on to blame the first young lady for but informing me and says she can't give me a refund and have to call. I told her I needed my refund because if you took the money and then got terrible service, missing items, and excuses, why shouldn't I get my money back? G eventually gave me my money while loudly expressing this wasn't allowed!!! When I finally get back to work, the food is cold! And the bunless burger looks like dog food! Brown lettuce, everything thrown on a plate, and it looks like it was on bread at one point taken off and thrown on the plate. If I could rate then 0 stars, i would. I would recommend any place except for this one! They just don't care!!! #1 Whataburger...

Never impressed with this particular location. The food usually tastes good and fresh a majority of the time but that's not the issue with this location, it's the service. The last 3 times I visited, I had an issue each time. First one was missing the extra gravy I paid extra for. Second time all 3 kids meals were missing their cookie, and today all 5 meals were missing their fries. Some might say the problems are because the majority of the staff are teens and while this could be attributed, ultimately management should be held accountable for the performance of their staff. These issues can be remedied with a few extra checks and balances, internal audits, etc. This location has the potential to be pegged as having the best food and service in the area, they just need to show they care about the community they serve and give a little extra effort. For full context, there was only 1 person inside and 1-2 cars in the drive thru at the time of my visit. In addition to everything mentioned, I set the food to be ready 30 minutes after I placed the order online but when I showed up 30 minutes later, I still had to wait another 15 minutes before the order was brought out. The food is what has been making me come back but the service will keep me away until it becomes more reliable...