Burger King — Restaurant in Magnolia

We placed an order through the mobile app—three Whoppers and a side of onion rings, plus extra onion rings added to one of the burgers. Simple enough, right?

We arrived to pick up the order, and the employee casually tells us they’re out of onion rings. Okay… so can I get a refund for that part? Nope. “You’ll have to call Burger King customer service.” Seriously? I’m standing right here, being handed an incomplete order, and now I have to jump through hoops just to get my money back. That’s exactly what we were trying to avoid—extra hassle. We chose BK tonight to make dinner easier because we were short on time. Instead, it became a whole ordeal.

To make matters worse, we had to swing by Whataburger just to get the onion rings we originally wanted. Then we get home and—surprise—the Whoppers are all wrong. Not one of them was made correctly. What’s ironic is that I used to work at Burger King as a teenager. I know how these burgers are supposed to be made. This wasn’t just a slip-up—it was pure carelessness.

We keep giving this location the benefit of the doubt, hoping it’ll improve. But every single time, they...

I ordered through the BK app. When I pulled up to the speaker, I was greeted with "Welcome to McDonald's." When I told the person on the window that I was picking up orders #90 & #91, he said "Yeah. That's for Maggie, right?" I told him not. I repeated my order numbers 3 times and gave him my name. Forty-nine minutes later, when I got to the drive-thru window, the wrong order was quoted to me. Again, I gave him my order numbers and my name. Another employee came over and found one of my orders and walked away to start filling it. The original window person called the other employee over. Neither of them could find my other order, which included a strawberry milkshake. The window person told me that they didn't have strawberry. I told him to make it vanilla. He then handed me a bag with 2 sandwiches in it. The other employee then came over and asked what my order was. I told him, and he went to get it for me. One hour and 20 minutes after I got in line, I drove away with both orders, only to bite into stone cold...

Very rude and disrespectful.!!! Sat in drive thru line for over 10 mintues. Kept hearing the attendant speaking over the intercom. Transfer this, Transfer that, and we go hello we've been sitting here for 10 minutes are you going to take our order? We get "man hold up" with an attitude. First of all I'm not a man. I am a customer! Not one of his home boys! I call the store ask for the manager. He goes speaking with an attitude. I ask for a name, store number which is Magnolia, Tx 1488/1774 location. Asked for who was working the drive thru. He stated that he was an not giving a name. Very unprofessional for someone like him to be night management. Stated I would be calling morning shift an informing them of his actions and words. Then he hangs up on me. I am trying to be nice with my words right now. So I will be calling back in the morning and speaking to the morning manager just maybe higher up the ladder. This place didn't have nothing going on. No customers inside the store and one vehicle in front of...