Starbucks

This place is a hot mess. The last 3 times I have been here has been a joke. When I ordered through the app and the drive thru was too long, I went inside to grab my coffee which should've been conveniently ready by the espresso machines, someone decided to place it at the drive thru and then made me wait as they were trying to look for it. The second time, I ordered a venti coffee with half-half through the drive thru - forgot the half and half, there were coffee grounds at the bottom of my cup. Thinking third times a charm and praying they get it right, I ordered a grande iced americano with room - of course forgot the room, but took 20 mins to make. I was a barista at one point and iced drinks are the fastest and easiest to make. Also, it seems the manager needs lessons on how to make drinks because he had the only barista working during rush hour show him how to make an iced tea. I am starting to think these people are screwing things up on purpose. I understand it can be stressful with a lines of cars in the drive thru and a line of people at the registers but really? Try and get it together for the sake of convenience and for the people who are Starbucks lovers and have to get to work.