AT&T Store — Local services in Maine Township

UPDATE on Mar-22, 2022: Despite AT&T Store's quick response and promise "to do better," I reached out per their instructions but have not been contacted by ANYONE from the store offering a refund or charger cord replacement. THIS IS VERY DISAPPOINTING and MISLEADING to other customers. Was this a FAKE offer to remedy? THEY DID ABSOLUTELY NOTHING!!! Buyer Beware

I've always upgraded my phone at the Apple Store, but on Jan-19, 2022, I decided to try the local AT&T Store in Rosemont. Gabriel T helped to upgrade my iPhone and also purchased AirPod Pros. I asked for an extra cable/cube charger, then after I had paid for everything, I noticed the charger cable/cube were the AT&T brand, not Apple. When I asked why I wasn't sold the Apple charger, Gabriel T advised those were sold out. He ASSURED me the AT&T charger is "Apple-approved." Fast Forward to Feb-19, exactly 1 month after the purchase, I noticed the pin that connects the cable to the iPhone was missing, so I took the cable/cube back to the AT&T Store for an exchange. To my dismay, I was told the cable was "damaged" and they only make exchanges within 2 weeks of purchase. They insinuated I had damaged the cord in some way. BUYER BEWARE: AT&T will sell you their stuff as "Apple-approved," then refuse to stand behind their obviously inferior products. I have Apple charger cables that are many years old and still in perfect condition. I was extremely disappointed as the defect was obviously with their quality, yet the staff refused to exchange. AT&T Store completely took advantage and NEVER, EVER AGAIN will they receive...

Worst experience ever! We were looking for a plan that included at least 50 to 60 gb of hot spot data. We were misled to believe that the plan the manager of this store recommended was what we needed. After signing up and creating an account on AT&T's website, we learned that instead of the 60gb of hot spot data we were led to believe we were getting, we were only going to get 10 gb of hot spot data. After going back to the store, the manager acknowledged he was wrong, but being an authorized dealer store he could not help us with waiving the restocking fees on the phone. He then sent us to a corporate store where he said that they could waive the restocking fees. They (the corporate store) were unable to help us with the return or cancelation. Calling the customer service number that the store gave us was not much better. They hung up on us twice. We then tried a different customer service number where we were able to talk with a real person. We explained our dilemma and the representative was very sympathetic. She was able to help us to the extent that the restocking fees will be credited to the week of service of the phone. She also stated that the store that sold us the phone was the one that should have waived the restocking fees. She also said to stick with...

The manager typed a number in wrong when I came over from Verizon and added a phone to a non existant line and insurance. When I asked him to fix it he told me that I told him the wrong number, when I showed him where he wrote down the correct number in his own handwriting he asked if I was calling him a liar. When I said I wasn't calling him a liar and that I thought he made an innocent mistake and wanted him to correct it he said what do you expect me to do? He then said I needed to call 611. I went home and called 611 and they said I need to go back to the store. Long story short its 4 months later, I have spent 20 hours on the phone with 611 and they finally canceled my extra number but charged me for the non existent phone, so now I am fighting a $933 charge for a phone that doesn't exist. I have still not been refunded for the extra charges for the...