This was my first time here and I was so excited to try it! We were also celebrating a special occasion! The antipasto tasted way too hot and spicy. We could not eat it, our mouths were on fire. The waiter was nice but when he finally came to the table, we told him we did not enjoy it. Instead of saying , let me get something else or take it back, he said I am sorry and admitted that this dish was NOT supposed to be hot or spicy and that was strange and he walked away. I thought that was odd. We were starving and it took 45 min for the food, my kids were getting restless. So we only ate the cheese and maybe 3 pieces of prosciutto, 2 pieces of mozzarella. It was the only part bearable to eat because our mouths were on fire. He came back to the table, our food was still not there. I said listen, we cannot eat this, he admitted it was strange that it was hot and spicy. He finally took it away and said he would bring us a house salad then he offered to not charge us for the antipasto. I thought okay, even though he did no offer to take it away at first, lets forget about it and give them a chance. I was in a great mood and then everything from that point on changed for the worse! I noticed from across the room the manager with blonde hair talking to him about the antipasto and looking at the dish for several minutes. She then walks back to the table ten minutes later after we received our salads and says very rudely, “I see you had an issue but Chef says since you ate a few expensive items that he will have to charge you for the antipasto” (reneging what the waiter said and offered already not charging us) WHO DOES THAT?! If you already said something to a customer, you honor it! I did not even ask, he offered! (Which any restaurant with good customer service would do!) At this point I am ready to walk up and leave. She comes back to the table and says , Chef says if you want to leave we will not charge you THIS TIME! She then said the Chef is Francesco and this is Francescos! Last I checked when you dine at a restaurant , it is about the guest’s experience not the chef’s/owners experience or feelings. I am flabbergasted, If it was not for my Kids celebration and us starving because the food took so long I would have left! I also wondered if it was miscommunication… to give the owner the benefit of the doubt but I cannot imagine any good establishment treating people this way. He even came up to EVERY table at the restaurant to greet them and ask them how their food was but ours! How incredibly rude and unwelcoming! It ruined our dinner and celebration to make us feel so unwanted. What a way to treat a family who was just trying to celebrate the first time at your restaurant!The waiter was really nice after that but I felt like I was in an episode of the sitcom Seinfeld “The soup nazi” or in the movie “The menu”. I have never felt so unwelcomed and humiliated in the way we were treated. I only gave it 2 stars because the pizza was delicious, the ambiance was nice and the waiter did seem to feel bad, he was really nice…I felt my dish the rigatoni with the eggplant was bland and salty.

Update**** I just happened to see the response from the restaurant. Do you see the response below? Just shows even after writing about MY experience..The restaurant still refused to acknowledge OUR experience and replies with “The two dishes you mentioned are other customers favorites” ..This review is about MY experience not someone else's or another customer. Therefore there is no empathy or ownership! Even your waiter said it should not have been that spicy and even after I wrote in detail what happened and how I was treated! The only response should have been. “I am so sorry about your experience, this is not the way we want our guests to feel, let us make it up to you!” The way a restaurant makes it up to a guest shows they care and that they have excellent customer service. You had a chance to do that when I was dining there and even again here on my review and failed BOTH times.