KUNGFU TEA — Restaurant in Manchester

This is the worst location of Kung Fu tea, I have visited. Staff is extremely disrespectful and unprofessional including the manager. I NEVER write reviews but I had to write this one because I refuse to be disrespected and mistreated where I spend my money. NEVER will you gain a penny from me again and I hope people who experience the same customer service do the same.

This is my last incident with them. The dosage with the drinks is awful. I bought drinks there and had to trash them because it was not drinkable. Do yourself a favor and avoid ordering from this store. I took it upon myself to reorder online and I didn't have the option to have extra boba and added in the comment that I would like extra boba if possible. When my order was delivered, they wrote on my cup "Extra boba is more money". Sure, I dont mind paying an extra 65 cents so I called them to say, can you please add the option of extra boba online so that clients to not have to ask for it in the instructions. Unfortunately for me, the staff started yelling at me telling me that it is online and that she has ordered many times online and seen that option and that I should simply pay for it and proceeded to hang up on me. I called back and got yelled back some more by another staff claiming to be the manager. Hire people that can take feedback well, it did not have to be that intense plus, the "extra boba" option is still not on the app although the first staff I spoke to called me a liar. It was as simple as not writing on my cup if you did not want any feedback or maybe accepting my feedback and saying that you would look into adding the option for extra boba. For full transparency, I have added the screen shot of Doordash ordering menu. I am not a liar but most importantly not a fool.

I repeat! Do yourself a favor and avoid ordering...

Kung Fu Tea has delicious tea but this location has run into some issues with it’s overall customer service and demeanor of staff. Many of the reviews here echo the same sentiment that the staff is disorganized at best and outright rude at worst.

My reason for posting is due to my encounter yesterday. I ordered 2 milk teas on the app (as I have done numerous times before) and arrived at the storefront after the specified time of completion. Upon walking in, I was told by a staff member that my drinks would be ready shortly. I sat down and waited for about 10 more minutes, while noticing that there were two milk teas sitting in the fridge beneath the pickup counter. During this time, the staff member making drinks would not acknowledge my presence despite me walking up to the counter and attempting to get her attention. I then approached the cashier and asked if the two teas in the fridge were mine, and was given them after I pointed out the small blunder. When I had the teas in hand, I asked the staff why I was instructed to wait for 10 extra minutes when the tea had been ready the entire time. The two staff members immediately became defensive and quoted their policy of online ordering, stating that completed drinks are to be put in the fridge when ordered online. I reminded them that the problem at hand was due to me waiting for an unnecessary amount of time, only to be told to “have a nice day” as if I were the one causing an issue.

I believe the staff here need to be more organized and communicative. This wasn’t the only time I’ve seen them make this mistake. As other reviews have stated, the staff here can be a hit or miss depending on when you go. Great...

Woah am I upset. I go here quite often and this time I decided to DoorDash. I’ve tried calling the restaurant 10 times over an hour and I know most of the staff is a bunch of teenagers sitting in the corner on their phone not wanting to do their job as they always are when I come in. No one will pick up. They completely forgot a drink I ordered, argued with the door dasher that there wasn’t a second drink after they tried showing them the order. My husband drove there, completely defeating the purpose of DoorDashing. And they made the drink NO COMPENSATION, not a larger size, not a partial refund…. And come to find out they don’t have a phone number so that’s why I had no way to get ahold of them. I had Popeyes forget an entire meal for a DoorDash and when I showed up they apologized profusely no prompt to and gave us an extra side for having to drive ourselves. I don’t think I’ve ever been so upset with a company ever. I will be getting my boba from the tea place at the mall from now on and will never recommend them again after I’ve brought in 6 different friends/family....