Panda Express — Restaurant in Manitowoc

I have given this location numerous chances. I have probably gone about 10 times in all and every single time they are out of something and ask if you'd mind waiting between 8 and 15 minutes for the item. Once in awhile is understandable but every time? It seems to make no difference if you go at lunchtime, dinnertime, closing time or some off peak time of day. I've worked in restaurants and understand trying to save on food costs but this location is doing it to the point of costing themselves business. A couple of key points for the management and/or owner:

If people had up to 15 minutes to wait for something, they would not be in your drive thru. Sit down restaurants can often get food out faster than that. Your name is literally Panda EXPRESS. People are there because they expect it to be quick.

The food itself has always been fine but of all the Panda Express locations I have been to, this one is by far the stingiest with their portion sizes as well. Usually I am stuffed if I get a 2 entree plate at other locations I've been too around the country. This location gives you about half as much food as most others.

At this point I think it really is time that I just give up. I guess that explains why their drive thru had nobody else in it at lunchtime...

Horrible drive thru experience. As others have stated, for some reason, this Panda Express forces people through the drive thru. They do not want you to take a moment to look at the menu. We went recently and even though we were the only car in the entire drive thru, they told us we need to get out of the drive thru and come in to order because we were taking too long. When we pulled up, we said we needed a moment to look at the menu… and no exaggeration, it was about 10 seconds before they came on and told us to get out of the drive thru lane and come in… instead, I drove off because the last thing I wanted to do was give my money to that establishment.

We called the location to let the manager on duty know what happened… and the manager Ivan told us that was him on the speaker! What a joke! He was even more rude to us on the phone than he was at the drive thru. Why was the manager even working the drive thru? If it was short staffing, he could have put a sign on the speaker of the drive thru saying please come in or something… instead of jumping down the throats of potential customers.

Either way, he was incredibly rude and the weird pushy behavior at this drive thru seems to be an ongoing issue. You’re better off just staying away from this...

My boyfriend and I went yesterday and ordered 2 of the bigger plates, 2 drinks, and 2 orders of cream cheese rangoons. The manager Ivan, who i’ve heard nothing but horrible things about from past employees and customers, handed us our drinks and very condescendingly told us to come inside next time we have a big order. I didn’t know 2 meals was a huge order? If you can’t handle 2 meals in the drive thru you should get a new job. Also, they had everything ready by the time we got up to the window which was about 30 seconds. Obviously they didn’t have a hard time fulfilling our order if they had it ready. Manager is on a huge power trip and should seriously reconsider his position as a manager. if his teenage staff can handle it then a grown man shouldn’t have any issues. but from the looks of the reviews i’m not the only one who experienced him. and it’s not the first time either. went a couple years ago and he served me my order, i told him every time i come through i don’t get any of my sauces and he said he made sure i got them, opened the bag in the drive thru and not a single sauce in there. wouldn’t recommend to anyone and ivan should have been fired by now for...