Erbert and Gerbert's — Restaurant in Mankato

I like the franchise as a whole, but this location is terrible. They've messed up my order before, but this last time was the final nail. They were completely dead, but the employees were more interested in joking around with each other than doing their jobs. Two boney billies plus cheese, two 8 oz soups, two sodas, $26!!! That was the combo meal price. Triple checked with the employee.. We could have gone to a sit-down restaurant for that. Got home, no cheese. Considering the cost (more expensive than Subway, Jimmy John's, Jersey Mikes, etc) and the lack of patronage when we were there, it wasn't something we were going to ignore. We called them and they said they'd mail us something to make it right. Weeks go by and we got nothing. We checked with the online order only to discover we were overcharged by $6, as suspected. Eventually we took the issue to corporate. Nearly a month later and the manger of the location sends us a generic letter and $5 coupon that she slapped a handwritten expiration date on for 9 days upon receiving. Considering the $6 we were overcharged plus the $2 in cheese we never got, that was salt in the wound. Never again. Hope they tank with business practices like this. We'll go anywhere else...

I am done with Erberts and Gerberts on Madison. I am going to tell everyone I know never to go there. 3 times now I have ordered and all 3 times something goes wrong. Today ordered a comet morehouse, the bread was ROCK HARD, i asked for extra mayo, there was barely any mayo. Im paying 10 bucks after delivery and a tip for a dried piece of bread with a slab of meat on it. Every. Single. Time I order something like this happens. When I order online the directions are PLAIN AND SIMPLE how hard is it to follow? I understand 1 time, but now its everytime I order. Absolutly dissapointed and will make sure everyone know this. Get some better staff! DISCUSTING AND...

Love the food... Only if you get the correct sandwich through the drive though. They messed up my order on all fronts (thought I got someone else's) but actually the kid just didn't care. I wanted a new meal, didn't eat the old one. He took down my name and from there it was HELL trying to get the meal I actually overpaid for. The worker was a professional liar before a sandwich artist. He did not communicate with his boss correctly, his boss did not contact me. It took roughly 3 weeks to get the whole meal I actually ordered. Sad times for my favorite...