bb.q Chicken Mansfield — Restaurant in Mansfield

I had tried Korean fried chicken before at another restaurant in DFW (which had introduced me to this innovative new cultural style of fried chicken). However, now that I have tried the Korean fried chicken (hereafter abbreviated as "KFC") here at this newly-opened location of an apparently very popular chain for KFC, I can safely say that bb.q's KFC beats what I had before clear out of the water!! I had the pleasure of trying half/medium sizes of three of their KFC flavors-- Original, Honey Garlic, and the Gang-Jeong-- and they each were amazingly tasty and full of flavor in their own way! And the crunchiness/crispiness of the batter really felt out of this world to me. I never imagined fried chicken would have such a pleasurable crispiness, but thanks to the authentic technique and batter they use to prepare the chicken, apparently you can!

And just the same as their delicious, crunchy KFC, the service I received from the staff was amazing as well! When they heard I was a first-timer at their chain, the employee who helped me was very welcoming and encouraged to ask any questions I had about their menu. She also added a side of radishes to each chicken order at no cost (a unique side dish that paired well with the chicken)!!

Overall, I had a wonderful first experience and at this new location in Mansfield and enjoyed my family and I enjoyed some great fried chicken!! I can...

I go to the Arlington location all the time so whenever I found out they were building one in Mansfield, I was excited.

I came in tonight (8/30) to order to go and wanted it fresh so I sat and waited at the bar. After waiting 20 minutes, I had noticed my order sitting at the expo. And it continued to sit there for another 15 minutes. Some of the staff were on the phone, and a group of 4 that one of the servers knew came in and they got her full attention. I knew my food was going to be cold so I had kindly said to a worker “I believe that is our order.” And he had asked a girl to bag it up for me.

Whenever I got the order, I checked it and it was indeed cold. The cheesling seasoning had melted off and the fries were soggy. I told them about this and this is whenever the real issue began.

They conjured in a group and continued to talk and point at me until a lady with bleached eyebrows came to talk to me. She asked “Do you want us to remake it? It’s going to be another 20 minutes.” I had explained to her that I saw it sitting for 15 minutes and she completely blew it off asking again if I wanted it remade or not. I told her yes and then sat for another 25-30 minutes until my order finished. There was no apology and THEY acted like I was the inconvenience.

I will gladly drive to the Arlington location where they have great service, competent workers,...

The service is absolute trash. Took forever after being seated to get someone to our table to take our order. And they never came to check on us unless the were bringing out our food.

After we finished we were suprised that our bill was $70.00 for two 9 count wings and two orders of rice. It was nice that our waiter waited until we were finished to tell us a 20% gratuity charge on a table of 5 or more!! That should be told before we even ordered. Oh and charging someone a $1 for ranch (per ramicane) to dip your wings in, real cool. Again, not telling us. We had to ask for a reciept to find out they charge $1 for a small serving of ranch. For a party of two, we paid $70.00 and the other couple that was with us paid $88.00. They charged us for the party of 5 because the other party we were with had his kids, AND THEY DIDNT EVEN ORDER ANYTHING. Honestly, it was a complete rip off and the server and owner should be ashamed.

The food was good, yes. But when you go in and expect to pay $40 for two meals and end up paying $70 because the waiter failed to tell us about the up charge, is complete crap.

Just wanting to warn others about this issue. I will never step foot in this...