Pier 18 Cajun Seafood & Grill — Restaurant in Mansfield

Let me begin by saying... the manager was extremely rude and unapologetic. (Background info)... We went to the restaurant on Saturday, September 6th, for a 16th Birthday Celebration... We had about 30 people in our party, which was broken down into two separate table groups of fifteen. Both table groups had two different waitresses. The table group that I was a part of ordered first. Throughout the ordering process, our waitress was unfamiliar with what was on the menu or what beverages were available. After ordering, we waited an extended period of time to receive our food. Once the food was received, many items, as previously mentioned in a review, were missing (i.e. salad, noodles, & extra potatoes). We also had one person in our party to order a #2 combo and it came out without the potatoes or sausages. Even after informing the waitress twice, the items were never brought out. We had to remind the waitress about the noodles and salad.The noodles eventually came out but the salad was delivered after we were almost done eating our meal. At the time our order was placed, the waitress was informed how the tickets were going to be split. We discovered, after we requested our tickets that everything was mixed up. The two waitresses and the manager had to redo our tickets four different times due to human and technical errors. It took our table over forty five minutes just to get checked out. The other table group placed their order last but received their food and ticket before us. The second table group was long gone while we were still sitting in the restaurant waiting for our tickets. I eventually asked if we could just go up to the counter to pay for our food. While at the counter, the manager had a super bad attitude. He didn't even apologize for the inconvenience until I brought it to his attention, the inappropriateness of his tone, attitude, and response. It wasn't until then that he apologized which came with an "I apologize but..." He was too busy trying to explain why it happened which really wasn't of my concern. That night my family spent a lot of money at this establishment. My ticket alone was $83.19. At no point during our conversation, did he offer any type of rectification for our inconvenience or missing items. I even had to tell them to remove the salad from our ticket that was received at the end of our meal. I do know the person that we were dealing with was the manager but I also believe he may have been the owner as well. The management of Pier 18 has to do better when serving our people and getting our money. Although parts of our food items were good, it was not good enough for me to return to this type of service or disrespect from management. Items on my ticket: Calamari basket - was good Catfish basket (Swai catfish) - was not good due to the fishy taste Combo #2 was good, but the mild flavor is hot, not mild (more so along the line of medium heat). My friend's ticket: The Lemon pepper Fries were really good Garlic noodles not too good Salad (well you know about that!)

I hope this review helps in your decision of whether or not to visit this restaurant. Again, Pure 18 management has to do better... better attitude and...

For a new restaurant and being open for only a bit I give 5 stars with still room for improvements.

To start, the menu lists beer, which they do not have yet. It is byob for now I was told which I wish was listed on the door before coming in. We would have quickly gone and got our own bottle.

We got the fried calamari with Cajun fries. They don’t have a sauce for it which was odd, when asked they gave us a spicy mustard and ketchup. I think some type of tartar sauce should be included.

We also got the 10 piece wings with the honey old bay sauce. Which was a chefs kiss! So flavorful and amazing!

Next on the list of ordering we got the clam chowder. Which was good, I love me some clam chowder!

Last was the combo 1 with the headless shrimp and muscles. We got this with the pier 18 sauce mild. I will say with this the shrimp needed to be washed a bit more, they still tasted a little fishy and gritty. The corn was alright it seemed to have been from frozen and didn’t have a fresh cooked corn crunch. The muscles were huge and delicious!! The potatoes were cooked perfectly and the sausage had a nice smokey flavor! I will say I wish there was more sausage. When I read slices I thought like sliced chunks of the kielbasa style sausage, not a legit slice.

Overall this was a good experience! 5 out of 5 with room for improvement! Hope when I come back later, it will be...

We waited over 40 minutes without any acknowledgment from staff (we almost just seated ourselves). When our waiter finally arrived, he didn’t greet us, set our drinks down abruptly, and walked away without taking our food order. He passed by our table multiple times without acknowledging us.

When we did place our order, his tone was rushed and condescending, as if speaking to someone who was slow. At one point, while my mom was eating, he reached directly into her plate to remove the lobster she no longer wanted and placed it on the table — highly unprofessional and unsanitary.

After we asked for his name, multiple staff members came over to check on us. They explained that the poor service was due to being short-staffed, but this did not excuse the lack of basic courtesy.

As for the food, the flavor was good, but the sauce in my boil was overly oily, making it hard to finish. Overall, the service...