Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Mansfield

I ordered online and asked my son to pick up the food. I had ordered two items but the employees at the store only gave him one. He didn't realize I had ordered anything other than the pizza. I reached out to the owner and when he called me back, I wasn't available to speak to him, so he left me a voice mail. The message was basically "call me back if you want me to do anything to fix this for you". He sounded like he couldn't care less; I wonder why he even bothered to call. I guess he felt that the ball was in my court and he made no more effort to do anything. So, in terms of customer service, this place fumbled it pretty bad.

As for the food, I was disappointed in that as well. Most grocery stores sell unbaked pizzas in their deli section that are not frozen. Papa Murphy's tasted about like that. I could have gotten the same quality from Walmart for half the price.

This was my first and only visit to Papa Murphy's. The food was not worth the prices they are charging and the customer service was laughable. I can't imagine why I would...

The pizzas here are awesome. Cooking the pizza at home is fun and gives you the added experience of having that wonderful smell of a fresh baked pizza throughout your house. The cooking time is reasonable and the toppings are not skimpy and seem to be of good quality. My only reason for not giving a top rating is because the excellent service we started to get ended pretty abruptly when the store suddenly became much busier. While I understood them trying to cut their time with my family short, I also felt ignored because it was our first ever visit to a Papa Murphy's store and we had more questions we wanted to ask about how to cook the pizzas. Luckily, when we got home we found the cooking instruction's wrapped up in each pizza. Not quite the personal touch I would have liked but I will go back again because the food...

My husband and I went in last week close to closing time (we live a little far away) and asked if we can still order. The gentleman at the register was extremely nice and did not hesitate to take our order. We unfortunately did not get his name but we do remember he was wearing a cap and had some tattoos on his neck and arms and he is from the West Coast. We told him we are from Oregon and we started having a conversation while he made our pizza. Very nice. His customer service was some of the best we have received. We definitely appreciated it. He made us feel welcome and we would like to let management at Papa Murphy's know that they have an amazing employee there and we will definitely make the drive there again because of him (and of course the awesome pizza). We need more people like him working in...