Jersey Mike's Subs — Restaurant in Maple Valley

I walked into the store earlier with my wife to find 3 young women with their backs turned to us messing with some equipment with a pair of tongs or something. They looked busy so it wasn't a big deal until we were standing there for about a minute. In that time all 3 of them had turned around, looked at us, and turned back to whatever they were fidgeting with and laughing. A 4th walked out from the back in that time and again we were completely ignored. 0 greeting or "we'll be right with u" or acknowledgement whatsoever. Every one of them turned around, made eye contact with us, said nothing and turned back around. So we walked out as they didn't seem interested in taking our orders. We made it all the way out of the store and across the parking lot without them noticing we had left at all. As we were getting in our truck we could see them turn and start waving at us to come back inside. One of them walked to the window to give us a look of confusion and disgust as she waved and put her arms up as if that was any more inviting than what previously happened. Sorry we're choosing to spend our money at an establishment that doesn't treat us like we were uninvited to their own party.

Since management changed this particular location has really went downhill. Our experience prior to this one was an order on the app that said it would be ready in 20 minutes. When we pulled up to the store over half hour later there were 0 customers except us, probably because it was a Sunday evening. Our orders weren't finished or even started on. We sat in the store for another 15 minutes listening to the employees in the back laughing and talking and saw them walk out to the counter multiple times and look at us without making the order. We sat in the corner and when our order was ready they just slid it on the counter and said "here's your order!" and walked into the back. This kind of customer service is extremely off putting and makes me hope I never treated one of my customers that way.

If you go to this location make sure its in the middle of a week day when the manager is present not Saturday or Sunday evening. It seems like the employees really only put in the effort when someone in charge is there watching them. I know it's hard to find good help now but I'll spend the extra time to go to the covington location if I want some Jersey Mike's. They've been consistent there for a while even with rotating employees quite frequently and even in extremely busy times the wait there is not too long maybe 10 minutes max.

Somebody from corporate or management please read this so I can go back to enjoying jersey mikes at this...

I am the one who placed this order for my wife to pickup. And this is what she experienced at this location. My husband placed an online order to be picked up by 12:02. I went there at the time to see if it was ready,  the order wasn’t done yet so I waited, noticed the girl with brown hair was making sandwiches for online pick up touching her hat and getting something off her lips without changing her gloves, about 20 mins later she looked at my order on the table, and realized it was done and said “Sorry your order has been done but nobody told you” at that point I was already upset watching other customers walking in to get their sandwiches right away. I didn’t say a word and as I was walking away she said “You don’t have to be so sassy!” I was gonna just walk away from that, but that comment got me even more upset.  I called the store from the parking lot to speak to the manager about it, and was put on hold for  about 15 mins before they hung up on me, called back and the girl who said was the manager straight up accused me of calling a 17 year old a B** and I told her I never said that and she goes “well we all heard you, and I’m gonna believe a 17 year old over you.” I’m pretty sure if you watch your cameras around that time none of your other employees were around when I walked out. When I mentioned she didn’t switch her gloves up after touching her hair and face, she said “That doesn’t even make sense!” at that point I had to hang up because I knew she didn’t know how to deal with customer complaints, and I knew she just didn’t know how to handle that situation.

I would never call anyone a B* for not having my food on time, I just think this situation was poorly handled. I really think whoever I talked to over the phone should have just given me your email instead of arguing, and accusing me of calling the girl a B*! I didn’t end up giving this food to my family for sanitation reasons. I just thought you needed to know that this is how your employees act when management isn’t around. Your employees need to do better, especially working...

Horrible service and they messed up our order. We got there about 30 mins before closing and had planned on eating there. When we walked in they were mopping the floor where the tables were located so we just decided to take our order to go. There were two other people ordering in front of us and there was no where to stand without potentially slipping on the wet floor. It took over 20 mins to make our subs. The staff was rude and made a big deal about having to “prep” more banana peppers and gave us major attitude about it. While my family was standing there making selections on what they wanted on the subs the girl mopping made us move out of the way to mop where we were standing! We had to go stand on the wet floor and I was worried my little kids were going to slip and fall and we couldn’t see what they were doing while making the subs. It felt like we were bothering the staff as they were rushing to close the store. If you are open until 9pm then provide the same level of service up until closing! To top it off when we got home I realized they forgot to add the bacon to my giant club. Treat your customers like you want them to return and not like they are a obstacle to closing early. We will...