Chili's Grill & Bar — Restaurant in Marana

MARCH 2024-JORDAN IS THE BEST WAITER/SERVER WE'VE EVER HAD AMAZING CUSTOMER SERVICE & VERY ATTENTIVE. WE APPRECIATE HIM VERY MUCH** EDIT:CAME IN ON FEB 24th(2023) & CATHERINE, The Manager, was ABSOLUTELY AMAZING & VERY helpful to our needs and SO VERY kind! The Young woman, Grace, who was the cashier when I picked up my order was also very professional & VERY kind as well! This is the ONLY place I've NEVER had bad customer service! My husband & I had our first date here & 6 years later here we are! I love Chili's SO much it was actually my Valentine's day gift💕😁. And I am SO grateful to have a neighborhood Chili's with SUCH Amazing people & kind faces EVERY SINGLE TIME! It truly makes a difference, And THAT is Why I put in the effort to make it known every time I come because you guys deserve to be recognized. Thanks again! UPDATE(again)-Becca doing curbside orders on Feb 18th (2022) is awesome. & the cooks get mad credit too. THANK YOU FOR NEVER MAKING A MISTAKE! You have NO idea how much that makes MY day when y'all TRULY get it right! 🙏 END UPDATE Im seeing some of the reviews these people left and how they're leaving low reviews and i think they are CRAZY!! Because my husband & I came here for our first date 4 years ago (obviously now we're married so it worked out😊😁) & we order from here ALL the time & the food AND the customer service LITERALLY NEVER EVER DISSAPOINT! I mean whoever trains these kids should be very proud. These young men and women who handle the to go counter have been so kind and So patient and helpful. Customer service is a dying art these days Especially in the young generation and so we REALLY Appreciate it here. Seriously. This place it great....

When we arrived there was a note on the door saying that their fryers were down. We decided we would go ahead and have lunch there anyway. It had been a long day on the road and we were hungry. The young man that greeted us asked us if we wanted to sit in the bar area or the restaurant we said we wanted to sit in the restaurant. He said there were no available boots in the restaurant. We could sit in the bar if we wanted a booth. I did see 7 empty booths on the restaurant side. We said fine we would sit in the bar side and he proceeded to see us at a table. Then the waiter hurriedly came over, and took our drink order. He again reiterated that there was nothing available that was fried. We stated that we understood. However, I was a little shocked to find out that any other side we wanted besides french fries was an up charge. I'm thinking as a courtesy to your customers you should offer them almost any side within reason without an up charge since it's not exactly their fault that the fryers were down. We decided that we would have the macaroni and cheese, and the loaded mashed potatoes. The loaded mashed potatoes were literally ice cold. My husband opted to take them home and heat them up however upon hating that they were absolutely flavorless. The burgers were good hence the two star rating. The waiter made us feel very rushed and hurried. It was almost like an "eat it and beat it." We are frequent visitors to the Chili's where we live. But this is one I would...

Pass this place up. I've eaten at a Chili's before, a few years ago, and it was OK then. Recently went to this one and bartender said Chili's was famous for their fajitas. I always thought they were famous for the ribs but anyway I decided to order the fajitas. It took a bit of time to get our food and when it arrived the skillet wasn't even warm. You could put your hand on it and you wouldn't be harmed. I have always seen fajitas arrive on a sizzling skillet. Then the guy brings out the sides to put in the tortillas and the guacamole was brown like it had been sitting out for a long while. Strike 2 and I was not happy and told him why he should never bring guacamole out when it's brown - why I have to train wait-staff is beyond me. Anyway, he brought out another bowl of sides and the guacamole was still brown. I informed him (a nice way of putting it) that avocados are green and he should never ever bring brown guacamole to another customer. At that point everything was no unappetizing. So I just sent it all back and the bartender took it off our bill. I think the bartender was new because the drinks weren't all that great but I tolerated that because I figure as time goes on he'll get better. Anyway, 2 people, 1 entre and 4 cocktails still came to $65 before tip. That's pricey for a crappy experience. You can find the same food elsewhere and I'm sure it will...