Baskin-Robbins — Restaurant in Marble Falls

I’ve been a Baskin-Robbins customer for 60 years. I have never dealt with a place that is more difficult than the Marble Falls Baskin-Robbins location. They will not answer the phone to take an order. I have called several times and let the phone rang 50 to 60 times with no answer. When I went to the shop, I was informed that the phone was out of order. Since that time I’ve made numerous other calls and let the phone ring 50 to 60 times with no answer. The selection is limited due to their operating a Dunkin’ Donuts shop as well as the Baskin-Robbins ice cream. One time I went there and ordered hand packed ice cream only to be told that they did not have lids available. Another time I purchased pre-packed ice cream only to find that it had ice crystals throughout the product. They did replace the damaged product, however, the replacement also had ice crystals.How they stay in business is beyond my comprehension. I wish the franchise would be withdrawn and given to someone who can properly...

Angela restored our confidence in this new opening here in Marble Falls! We had watched waiting for the Baskin Robbin’s to open but our first couple of experiences were absolutely horrible and we vowed not to come back… BUT.. I love world class chocolate!!! So, we have it one more try… this is my second review I have attempted to write because I want who er to know the right decisions were made in hiring this young lady, Angela! She is very customer service driven, and exceeds the negative that we initially felt on our first few visits… we came back because of her and the love for world class chocolate! Keep her and keep it in stock! I have been here the third time this week and thankfully today… I am leaving with a smile and writing this review to show this young lady that my gratitude for her...

Knowing how new this store is, I had to give them grace for working through the kinks and still staying available. Not only that, but they are giving an opportunity for teenagers to gain valuable work experience in the process. We’ve visited this store several times because my kids love it. Has it been 100% correct? Not always, but when we let them know, they quickly fix it right then. The owner is very pleasant and is doing her best to make everything work well here, so I’m happy to share my review. Please keep visiting because soon enough, it will be a well-oiled machine and it...