Nacho Mama's. — Restaurant in Marco Island

Food was okay, but service was bad. I understand being busy, but received the bare minimum from the server. It started out fine where our party of 3 had water and I ordered a margarita. We also ordered an appetizer and got all of that pretty fast. After that, things went downhill. We sat for a long time before the server came back and took our order. Our waters were empty and she told us she'd be right back with more. We waited and someone else brought us food. We asked them for more water, but they said our server would help us. I managed to eventually get our server's attention and they said they'd bring it right out to us, but we waited another 15 minutes with nothing. Eventually I managed to get someone from the host station to bring us some water. My margarita had also been empty for quite a while and I wanted to order another one, but our server never even checked on us to see how our food was. We sat there with all of our plates empty and stacked up for quite some time before she finally appeared with our check which I gave her a card right away. Normally I tip well, but in this scenario I didn't leave any tip at all. 2 days later when the transaction had finalized on our credit card statement, it was exactly $10 higher than the amount I paid. I went back into the restaurant and spoke to the manager who was very helpful and refunded the $10. My guess is that the server wrote a 1 in front of the 0 I had put on the tip line. Keep your receipts and keep an eye on your bank and credit card statements to make sure you're not taken advantage of. I wanted to give this place a second chance when it wasn't as busy, but no...

Although we were seated right away (but not socially distanced, seated in a booth right next to a large party, more on this in my review), but waitress took a long time to come and ask for our drink order. Drinks came but Kathleen dropped them and immediately left and didn't return for another long period of time, and it was Sunday night not super busy. When Kathleen finally came back to take our order, we inquired about some menu options but she seemed annoyed and answered by saying them "beef, chicken or pork all tasted very different", gee thanks for that insight. FYI, chips and salsa are an appetizer item, not free, so although only a few dollars, you pay for it, and just okay. Kathleen never came back to let us know our food was taking longer than normal or to see if we needed a refill on soda's or water, we had to go walk up to the bar to get those. Food finally came, barely warm, and not good.

Overall I would not eat here again and would not recommend anyone to eat here. Maybe the positive reviewers don't eat Mexican food very often to think this food is good, but you can get better Mexican food at Taco Bell.

The manager and bartender were not wearing masks and the manager was hugging some of the regulars upon their departure who were also not wearing masks. It didn't feel right the manager, who was moving all throughout the restaurant to not be wearing a mask. The tables outside were not spaced apart and all were full, inside there were seating every table, not leaving any table empty between. Bad service, bad food, they don't care about their customers at all, unless you...

I had high hopes for this place given the quality of neighboring restaurants. But they did not come close to living up to my expectations. The hostess said she would be able to seat us immediately, which was great. Then she walked us around the inside looking confused and didn’t seem to know where to seat us. Finally she found an empty table and we were seated. We ordered 2 (different) margaritas which were really good and just what we both wanted. Our server, GoGo, was very nice but rarely checked in with us after ordering. We had to keep flagging him down. We ordered a plate of Nachos for an appetizer. They came out very basic and nothing exciting at all. A small amount of guac and sour cream on top. For dinner, we ordered a Taco Salad with no meat, Baja Tacos (they highly recommended) and a shrimp and scallops burrito. The Taco Salad was very simple with only a small amount of black beans in the bottom and lettuce. We had to ask for salsa, sour cream and guac to try to spice it up a bit. My (3) tacos come out with one large price of fish ( the fish was good) laying across 3 flour tortillas. No sauce or anything else. I asked for a side of chipotle Mayo and used the limes from our margaritas which helped a bit. The burrito came as two small poorly wrapped burritos that were decent, but no better than I would make at home in 5 minutes. We watched the entire wait staff using bare hands to scoop ice for guests beverages without using ice scoops. And there were fruit flies flying around us the entire time. Unless something drastically changes here, we will not...