Second visit was a turnoff! We went for breakfast a couple of weeks ago and while waiting for a table, we browsed the bakery items. We ended up buying $50 worth of baked goods to take home with us -- beignets, croissants, lemon bar, chocolate mousse cake slice, etc. They were good albeit pricey. Thought it was a good use of time since we had to wait on a table. Plus, our hunger probably made us buy more than we needed. On our second visit, we had called ahead to see how busy they were -- it was 12 noon and the host said "Come on in". Needless to say when we go there, there was a wait. So we decided to go ahead and buy our to-go bakery items since we were waiting. Tall guy came out of the kitchen and asked if we were dining in or taking out. We said "Both. We're eating in but wanted to take away pastries." He proceeds to tell us that we need to order the bakery items from the server. We explained that we weren't going to eat these items, we wanted to take away. He insisted we order from the server. We couldn't comprehend why that was so. There were about 10 people in the front waiting for tables and NO ONE was in line to buy bakery items at all. It wasn't like we were holding up a line. When my husband came in, he proceeds to the case to order his "favorite" items. I followed him to see what this guy was going to say. He said the same thing to my husband. My husband, puzzled like we were, asked why we had to do that since we won't be able to see the items when we are at our table. The guy said "take a picture". Huh? We have to take photos f the items we want, bring it back to our table and then order the pastries TO GO? What? What kind of silly process is this? We wondered if this is a ruse to elevate the check amount and thus have to tip more for the to go items? We tip every time we buy to-go items. Is it to help move the line along? Well, there was no line at all. No one there at that time was buying to-go items. Even though the logic was incomprehensible, we obliged and decided we would get our to-go items after we had finished eating. So, when we got to our table, we ordered our entrees -- salmon eggs benedict, Canadian bacon eggs benedict, BLT&A and sweet crepes. Eggs benedict were good -- Canadian bacon was better than salmon. The salmon eggs benedict was missing something -- needed acid -- maybe capers? The handle of the soup spoon was submerged n the Hollandaise sauce rendering it useless. BLT&A was a little overcooked. Side of potatoes was totally inedible -- it was obviously cooked hours ago. Coffee was just average. When we finished eating, we flagged our server down to get the check and my husband asked her why we had to order pastries from servers. The server let us know that if we want pastries to go, we had to order from her -- she said "they prefer that you order it from me". OK -- so we ordered the only thing we could remember -- 5 beignets. Would have loved to order other items but since we can't see it, we didn't order them. Don't you know that people order food with their eyes? So instead of spending $50 on To-Go pastries, we spent $4.75. LOL -- who lost in this case? Might want to revisit your protocols to see if there is merit. I can see that if the store is super-crowded and you have a long line of people wanting to buy to-go pastries but when there is no one in line and only my family of 3 wanting to buy, perhaps you should adapt to the situation and not be so steadfast in your "rules". Due to the guy's insolent and non-existential customer service skills, we would have to consider hard if we want to revisit. We saw him talk about us to the female manager. Not sure why since we didn't put up a fuss -- we complied by not buying anything at the bakery counter. I believe that would be your loss. But I guess since you're always busy -- it doesn't matter. And, by the way, on both occasions, we notice that there are always several empty tables even though there is a wait. Is this the velvet rope syndrome to make your restaurant more desirable?