BIGGBY COFFEE — Restaurant in Marquette Township

I use to love Biggby. When they first came to town I was so excited. I've always gone to Biggby when I'm downstate so having one here was amazing! The staff were all so friendly, coffee was excellent, store was clean and the drive-through was fast! None of that is the case anymore. The coffee almost always tastes old and burnt and it's always got grounds in it. The staff changes over all the time and they are not friendly. The drive-through is AWFUL! I just went there today. 2 cars were lined up at the window I was at the order board and told they would be right with me. I looked at the clock and three minutes later they were still not with me. I left. Sadly this isn't even the first time I've left without ordering. I went next door to Dunks. The truck that was behind me at Biggby was still at the order board as I drove away from Dunks with my fresh hot coffee. I do know that staffing is limited and people are having trouble hiring and keeping people but I've also worked jobs like that myself and a little customer service (the kind they used to have) and good fresh coffee would go a long way. I'm pretty much now a Dunks customer... and that makes me sad because Biggby used...

Twice in one week they were out of eggs, when there is literally a super one next door, maybe there is an egg shortage but I’m positive when I go to grocery stores I see them there. And of course you still pay full price. No coke or Pepsi products. Not very smart considering you can get all that 15 feet away at Dunkin’ Donuts, which is where I will go from now on. Also 12.06 for 2 sausage egg and cheese bragels, while at Dunkin’ you can get 2 sausage egg and cheese bagels for 6-7 dollars, so an extra 5 dollars just for a smear of cream cheese. It’s so overpriced, only day it’s around the same price is tues when they are 40% off, it takes 40% off to even match Dunkin’. All for cream cheese 5 dollars more that’s...

Usually really great service, today there were employees sitting in the counter tops, and talking to each other pretty loudly about not work appropriate topics.. I had ordered a crème freeze and when i corrected the barista she got snippy and proceeded to tell me that is not what i had ordered when she had read back to me my order and it was correct but still proceeded to hand me the wrong drink and told me i never ordered a crème freeze.. maybe it was an off day for her but that’s no excuse to be snippy with a customer and sitting on top of counters where...