Chipotle Mexican Grill — Restaurant in Maryland

Bizarre rule!

My partner and I had lunch at Chipotle’s in Potomac, MD, today. Besides drinks, we ordered two food menu items to share, one of them was a burrito, as we needed to cut it in half, I went to the Service Bar to get a knife, but they didn’t have any. I then went back to the food bar to let them know they were out of plastic knives and the lady working there told me they didn’t have any. I asked her to please cut my fajita in half, she seemed confused (¿?) and after talking with her manager, she told me she couldn’t do it. I asked her to lend me one of the knives they had on the back wall and she said she couldn’t. I asked to talk to the manager (her name is Sylvia) and when she came out, Sylvia confirmed there were no plastic knives and that the store didn’t cut burritos in half. I asked why not, she just said “we don’t do it”.

This was a bizarre experience, after all my request wasn’t difficult to fulfill; Subway and other food-counter style restaurants do it. In any case, I ended up cutting the fajita with a plastic fork and it all became unnecessarily messy.

BTW, the fajita was very salty, it’s true I haven’t been to Chipotle’s in months or maybe years, I don’t remember them being excessively salty. Is it only this specific Chipotle or are all of them like this? I wonder the levels of sodium intake each of them have, probably not a very healthy option for a meal.

In conclusion, I don’t feel like going back to Chipotle’s anymore. But all the same, thanks for the “great”...

Hands down the worst Chipotle I've ever visited. We won't spend another cent at this location. Dismal. Dirty. Terrible set up for ordering - completely backwards. First -- you cannot order a quesadilla from the line in person. They literally tell you you have to order a quesadilla online -- in the store --for pick up as an online order. They said they aren't allowed to use the quesadilla machine 'up front.' Claimed it would be a 5 min wait but the pile of online orders said otherwise. Wow. Second, ZERO quality control. The ingredients were dry and items like onions not fully prepped. Reduced selection of options and salsas. When I asked why the exact same burrito was half the size (length and weight) of the first one they said "the tortillas are different sizes." Wrong answer. The tortillas are the same size but the person making the burrito had no clue as to what they were doing. They could not fold the burrito properly. So another crew member tried to fix it and destroyed the burrito, throwing away 1/2 the filling, instead of remaking it. There was a 4 inch size difference (see picture). I could have insisted on it being remade but we decided to get on with our lives. Do not waste your time or money on...

I live very close to this Chipotle and I've been here 4 times. Normally, I don't do reviews, but this place is so bad I felt compelled to write one to describe my experience.

This store, as a policy, will try to upcharge your orders by adding fake extras to your order. If you order a plain chicken burrito they will charge you for double steak, guac, and queso and you will pay $18 for a $10 burrito. Every single time without fail. When you call them out on it, they will start getting extremely rude and fight with you. After the FOURTH CONSECUTIVE TIME they did this, I literally told them to bring the manager out and open my burrito (they claimed chicken+steak, queso, and guac when I ordered a chicken burrito) and even the manager came out and tried to argue so I opened my burrito and started recording and said I would be calling their corporate office along with regulatory bodies like the FTC and the manager finally stopped arguing and told the cashier to give me a refund for the fake upcharges.

DO...