Cinnabon — Restaurant in Maryland

This restaurant is actually 2 businesses tied together and seperated by a half wall. Its literally Auntie Annes pretzels AND a Cinnabon inside BWI airport near Southwest Airlines gate side. This arrangement works but for the fact that you dont know what to do when ordering. Example: can u order cinnabons at auntie annes counter or do you have to take a step over, get back in line and then order cinnabons AT cinnabon? To add to this...the SAME EXACT EMPLOYEES are working both businesses so thats confusing.

But aside from that confusion, the smoothies from Auntie Annes AND the cinnabons from Cinnabon were fantastic. $4+ for a classic cinnabon AND $4+ for a smoothie BUT its the airport so really I should be grateful they werent $10 a piece.

The service is moderately swift. The orders were correct. Minus one star for the ordering confusion. All in all ...a...

I had a taste for the bun, and the one at the airport was available. I asked for a 6 pack which is 21 dollars plus tax. I asked for the employee to make me up one. The ones that sit on the shelf does not have the same taste and we can not warm them. The manager was not hospitable in her respond to my request. She said you will be charged a separate amount for each one. I said I didn't want the ones on the shelf they looked old and my family was disappointed 😕. I do understand your job and this is policy i guess.The way you talk to customers reflects your sale. So now your on this platform 🙄 and I will keep my money. Coming here again I won't patronize. The young man was...

Well I felt like an idiot on my visit but the girls working were great.

Apparently I was kinda tired from travelling when I ordered as I paid, took a knife and fork and napkins. Walked away and got to my gate. Which luckily wasn't too far away. Sat down and realized I left the bag with the Cinnabon on the counter.

The team must have felt bad for me and knew I was tired. They just laughed with me, gave me my bag, which to my surprise had an extra bun...which was definitely...