Hershey's Ice Cream — Restaurant in Maryland

Went here today after school hours, I was just looked at when I walked in the store not greeted, (A older Indiana lady) as my child was so excited to pick the flavor of ice cream the lady just sat there on her laptop as if I was bothering her when I asked for if there was strawberry,, after getting one scoop of Ice Cream on a cone for $6.70 she flipped the screen around where it asks for a tip and when I selected “No tip” she stared at me with a dirty look (how rude) u expect for me to tip a person that rude and unprofessional?? And they have the napkin holder backwards so that only they can give it to you!! She wrapped the ice cream with one thin napkin, and when I asked for another napkin she had the nerve to say I already gave u one 🤢Please the only reason I didn't walk out to is because of my child.. Never again,,, and to add the toppings...

Only putting two stars because ice cream is delicious. However I am very upset with the customer service. I come here often and most of the staff is pretty rude. One of the elder lady watches tv in the backroom and leaves the front with no staff and gets an attitude when a customer comes. Then a younger lady who works there uses her cell phone while on duty with food! She messed up me and my sibs order twice for not paying attention. And when you correct her for the wrong order she looks at you with disgust. If you happen to order ice cream make sure thier getting the correct flavor… also when we corrected her on the order she didn’t even switch the cup!! What if i was...

Terrible customer service. If I could rate ZERO stars I would. This was my first time at this location. I usually stop by the location on K street because it’s near my job but I happen to be near this one & thought I would give it a try. When I walked in the only lady there was mopping in the back and looked very doomed that she had to stop and help someone. She was very rude and starting rushing me. Someone walked in after me she didn’t even greet him and she started rushing me even more. My ice-cream cup was very messy she slapped the top on it and shoved it to me. I will never be back or recommend anyone to go there. You guys...