Smoothie King — Restaurant in Maryland

Update: I went in this morning to speak with a manager and while the manager was busy, the young man at the register, David was able to address the situation. He apologized and made me the smoothie I'd ordered from last night. I appreciated the professionalism and this time my wait was less than 10 minutes. Since this was the first time at this location and they were accommodating to undo the mistake, my husband and I WILL be back again as we love smoothie king!

This location is short staffed and if you order online they just mark you order complete but never make the order. I placed an order through the app and my husband went to pick it up on his way home. There was only 1 lady working. My husband got there at 9pm, but I ordered through the app as I wanted specific substitues that I didnt want him to inadvertantly mess up. I placed the order at 901pm and at 919pm (while my husband was waiting) the order was marked completed. After 20 minutes my husband asked when my order would come up and the lady said she never recieved the order. She told him we could just cancel the order and place it with her in person, but the app wasnt offering that option as it was already marked completed. On top of that she wasn't willing to simply make the order since it was an error on their end. This was our first time at this location and we were excited about there being a smoothie king closer to our home but we will not be returning!! Between waiting for the order, the lady looking through the system and my husband showing the lady my online receipt several times, he spent almost 40 MINUTES IN A SMOOTHIE CARRYOUT!! Essentially smoothie king stole $11.64 from me with no apology or solutions offered and wasted 40 minutes...

Hated the smoothies! I've tried three different types and they struck out each time. The protein shake is the worse offender and has a terrible texture and taste and the fruit smoothies had a weird aftertaste. I honestly wanted to gag but instead tried to power thru and regretted it instantly. Never again. The staff are friendly tho so they have that...

Usually when I come here smoothies are great, this morning 9/17 my smoothie was more of juice, clearly the person working this morning need more training on how to actually make a smoothie. Wasted my $9 and $2 tip! Please train your guy on how to make a smoothie it was...