Starbucks - Giant Owings Mills — Restaurant in Maryland

I have come here three times in a row and each time I’ve had to wait over 20 minutes in the drive-through and mind you. I am the only car in the drive-through and they have gotten my order wrong every single time. Also, you will have to wait 15 minutes for the wrong drink and then you have to wait another 20 minutes for them to correct the drink and The second drink will still be wrong. Because they love to argue with you and tell you that you didn’t order the correct drink And the entire time it turned out to be the person behind me drink. If you’d like to waste an hour out of your day and not have the correct coffee definitely come here. The staff is so rude they Don’t even have the courtesy to close the lids on the drinks And don’t care that they have literally spelled the entire drink all over your car. I can understand if they were busy, but there’s only ever maybe two cars in the drive-through and maybe one person inside and there’s about four people working. They are the worst Starbucks and I hope that they...

Very rude customer service. Ordered 3 cake pops for my kids and was told they had a particular themed kind, so that was the only reason I ordered because the kids like the fun ones. After paying they told me they didn't have the themed kind but just the regular ones they always offered. I voiced that I was a little frustrated, but I digress and chose one anyways, but I wouldn't have bought them otherwise. Just for the barista making my drink to be passive aggressive while giving me my drink and saying "you're welcome" with a snarky attitude (also the lid wasn't on all the way, possibility on purpose). Completely unacceptable, looking at other reviews, customer service lacking seems to be a trend... thankfully the new one next to Costco just opened, so we will go there from now on and skip...

So, I go to Starbucks to get a coffee. She looked to be training someone. They stopped and looked at me as I walked up to the counter, and I said good morning, how are you? No response, no greeting, no we will be with you in a few minutes, nothing. Just looked at me for a second put their heads back down and started talking again. I stood there for a minute, then said, you're not gonna say hi or anything back I guess? Then I got a dirty look, still no verbal response, so I left. I feel like a greeting is the least you can expect from someone in customer service, or maybe I expected too much. I know it is hard to find good employees these days, but it is still...