AMC Owings Mills 17 — Local services in Owings Mills

The staff are very young and could be better trained in being people friendly and more professional. They also need to be more aware of people standing in the Premiere ticket sales line instead of ignoring them. There needs to be more attention on keeping both the lobby floors and counters clean along with theater and bathroom cleanliness. Ticket sales prices are average compared to other theaters. However, the concession food prices are outrageously priced. (Why pay almost $6 for soda when you can get a 2 ltr bottle in the store for about $1?) If prices were lower they would increase sales. Many of the front row balcony seats are broken and need to be replaced. Some theaters have a pungent and mildew odor due to unclean carpets. These carpets should be replaced or be on a professional cleaning schedule. The perception here is that the owners of this theater wish to only run it on pennies, not updating or repairing anything, yet still charge luxurious prices. I've been going to this theater for the past 12 years and very little has been changed or improved. I've noticed customer levels go down, popcorn quantity go down and all concession prices almost triple in those 12 years. The best way to increase the customer level is to invest...make upgrades and repairs, give quality training to staff. Then the prices that are currently be charged will seem acceptable. From many other people, I hear the fact of it's uncleanliness, high prices and old uncomfortable seating has been driving people away to go elsewhere. AMC17 could be the best theater around if the owners simply invested in it to make the appropriate changes that are needed. Especially when the local community is getting a better quality upgrade and more people moving into the area. I consider this just an okay theater. I have learned to eat before going that way I'm not inclined to spend $20 on popcorn and soda for one person.

Stopped by a few times over the past 30 days again. It seems like each time it's either the ticket sales or concession sales that are not paying attention to the folks standing in the Premier Stubs Member line and making them wait over non-members. I'm not upset, just frustrated that the jobs of these young adults are to simply provide customer service and they are falling short. AMC is trying to maintain customers by offering programs like the Premier Stubs program for a better quality of service, but it's pointless when the staff members working ticket and concession sales are not giving the benefit to those members that pay for it. This simple omission of lack of customer focus will directly lead to less participants in these programs and a decrease in overall sales if not corrected by managers.

I would recommend to anyone from AMC reading this, that the Premier Stubs member line for ticket sales be moved closer to the doors, so that the Premier Stubs members are the first customers the ticket sales team see. If there is a large crowd of non-paying customers in line, they most often block Premier Members out of sight from the ticket sales team members. If the line is considered to already be in a good spot, then members need to pay more attention during...

I love AMC Owings Mills. I've been coming to this theater since I was a child, since before the reclining seats, the seat numbers, even the IMAX theater. This is my favorite theater, this is my home theater! The popcorn is great, the theaters are clean, the sound quality is great, the chairs are comfortable.

This theater used to have a huge problem with the young people coming through in the evening making a ruckus but they've put measures in place to stop all that. It's still sometimes a problem, but it's calmed down quite a bit.

I love AMC Prime theater. Amazing theater.i prefer it over the IMAX theater not just because the sound is up to par, but because the seats recline and are cozy.

Some issues I have with the theater is the IMAX theater has the old school seats. The uncomfortable old school seats you sit on praying no one sits in front of you so you can extend your legs on the seat in front of you. The sound quality is amazing in the IMAX theater. If only the seats were updated as well. I wish they'd put more padding between the walls though. I can't stand seeing another movie next to the IMAX theater. The base from the IMAX sound system takes away from the movie experience in the adjacent theater.

Lately their popcorn has been too salty. It's giving high blood pressure salty. I can feel my ankles swelling as I eat their popcorn. Please AMC Owings Mills, chill out on the salt. The bathrooms could use an update and more regular maintenance.

Other than that, the theater is beautiful and is as magical today as it...

Do not go to this theater! It's so awful and a total waste of money. If I could give this theater zero stars, I would. My husband and I attended the Saturday night showing of the latest Hunger Games movie and it was an unbearable experience. The movie was set to start at 7:20pm, but due to some kind of problems (management? technical?), it never began until 7:50pm. There was a large, unattended group of teens that made loud noises, talked, and behaved obnoxiously during the ENTIRE movie. Fellow movie goers asked them to be quiet, but to no avail. Other people in the audience were on there phones throughout the film, which was also distracting. We did not see one single usher enter the room throughout the duration of the showing. During the last 20 mins of the movie, the theater staff must have finally decided to say something to one of the teens and there was a nice yelling match going on between a kid and the staff at the door to the room during the climax of the film. The rest of the group of teens remained in the theater, taunting people as the left once the movie ended. Upon leaving, we noticed that the front of the parking lot was trashed and glass bottles had been broken all over the place. The experience just sucked all around. I would never ever go back there, even if it was the last place in the state of Maryland that showed movies. Worst movie going...