Starbucks — Restaurant in Maryland

Today is October 3, 2018, Wednesday. Nothing new with this Starbucks coffee shop at Paseo Drive in North Bethesda, Maryland, 20852. This place is located next to Seasons 52 restaurant and Whole Foods Rockville store. I witnessed and experienced bad horrible discrimination. Many customers were right about this store. Customers labeled this store as negative and bad on black list. I agree with the customers who had bad experience with this store. This morning 8:45-8:50am I placed order Iced Caramel Macchiato Almond milk for $5.85. During the order process the cashier Niki Lila decided to skip me because I am Deaf customer and she served next customer as a hearing man who can speak orally. I was shocked and speechless. My morning was spoiled and drained down because of the discrimination. I asked Anna, manager of the store and Anna concurred with cashier's action because they needed to process orders quickly. I am customer and they decided to skip my order because of delayed communication and I am Deaf customer. I was ready to pay for the order $5.85. The store team demonstrated disrespect, impatience, and discrimination how they allowed themselves to do this. I was unable to complete the order and get a drink because of the store team's attitude and discrimination. I was distraught emotionally and cried because I faced discrimination how they treated me as a customer and I drove and wasted my gas and time to come...

Look, I’ve been going to Starbucks every day for the past 15 years. I’ve been in so many different locations over the years that I have a good sense of great vs bad service. This location has always been friendly and efficient. To the few people complaining I note the following: 1) if you claim bad service because the barista didn’t hear you say thank you while they’re busy with dozens of other orders and customers, you’re too sensitive and should just go somewhere else. 2) discrimination? Seriously? This is an extremely diverse group of baristas and I’ve observed them for years with tons of customers, they do not discriminate. 3) Wait time varies depending on mobile orders and customers who believe they’re the most important person so they hold up a line with questions about drinks or ridiculous demands. This location doesn’t have a problem, they have great service, it’s the customers who are the issue. I’ve lived in Bethesda for 10 years and I’ve been around enough persnickety, privileged people to see their idea of great service is having their ego stroked. BEST STARBUCKS IN MONTGOMERY COUNTY! (P.S. - no, I’ve never worked at a Starbucks and I’m a...

After coming to this starbucks at least 2x a week for the past year or so, I just can't believe how nice the staff always is. I see different members each time I come but regardless, they are always so kind and welcoming. I was sitting in this starbucks doing work for probably 4-5 hours and they greeted every single customer that walked in the door so nicely and with genuine enthusiasm. Every time I've mobile ordered from here, my order is always ready when I arrive (and I live about 2 minutes away), and I've never had an issue. Even when I accidentally sent my order to another starbucks that was nearby, they happily remade it for me at this location so I didn't have to go pick it up at the other one. There are 2 other locations probably less than a mile or two from my house but I will always pick this one, regardless of whether it's on my way or not. I hope a higher up from starbucks sees this and rewards these baristas in one way or another, because they really deserve it. Thank...