Subway — Restaurant in Maryland

Today, I visited Subway after shopping at Walmart, and unfortunately, my experience was far from satisfactory. I ordered the meal of the day combo, priced at $6.99, only to find out that I would need to pay an additional $0.50 due to the fountain soda machine being out of service. This substitution, which wasn't my fault, seemed unreasonable—why should customers have to cover the cost of an equipment failure?

Additionally, I requested my sandwich to be toasted, but the bread turned out incredibly hard. When I brought this to the staff's attention, the employee stated she could not redo the sandwich. This lack of accountability and unwillingness to address the issue was disappointing and unacceptable.

Overall, this experience left me feeling frustrated as a customer, and I believe Subway should reassess its customer service practices to ensure that guests feel valued and...

I love subway! Except this location inside of Walmart! So far 2 times I had bad experiences hoping today will be better. I waited over 15 minutes for someone to help me. I saw a lady in the back and I ask/wave her if they were open. She seemed very upset and yelled at me saying “one moment”. Took another 10 minutes for her to come out. She didn’t wash her hands and she was fixing her shawl and hair in front of me. She is really rude, had an earbud and was talking on it and not paying attention to what I asked. I felt really upset at her attitude that I decided not to take the sub and I left. She need to be removed from the store, you loose money and guests. I work at the restaurant as well and that employee is far from having a good customer service, you are...

This place is TERRIBLE! I was trying to redeem my pretzel here the other day at the auntie anne's but they wouldn't honor my coupon. They keep saying we're subway but ummm there's auntie Anne's next to it as well so they're supposed to honor and acknowledge it. Nope they didn't.

The staff/employees here are rude as this isn't the first time i went here. I always give people the benefit of the doubt because I worked in the industry a long time ago and people can be ignorant but no the employees here are just rude and miserable. I do not recommend this...