Subway — Restaurant in Maryland

It's a Subway, so no atmosphere, no decor, but the place was super clean -- possibly close to closing time at 4:40p on a Tuesday. Easy parking in this large strip mall parking lot. I purchased two foot-long chicken and onion teriyaki sub combo meals, which included a small soft drink and choice of chips or a cookie for each meal. No other patrons in the store at the time, so very quiet, and the gal who helped was quick and pleasant... particularly when my newly-downloaded Subway App had to be re-downloaded to get it to work. But, as this was my very first time scanning from the Subway App, when I was told by the employee the scanner was ready I apparently held my phone too close to the scanner face because it didn't scan until I pulled my phone away in frustration...then, it beeped as scanned. But the store employee watched me as I kept trying to scan with my phone right up against the scanner and I even said it's not working but she didn't suggest that I was holding my phone too close. Also, when I asked to instead provide my phone number to get points -- because when I initially signed up for the rewards program, it stated that my phone number would suffice for in-store points accrual -- the employee indicated that wasn't doable. As the only staff member at the counter, she didn't seem like a new employee -- she certainly knew how to make the subs and ring up the combo purchases -- so, it could be that some additional scanner and rewards program training/information is needed. However, to rectify the scanning problem, she might have consulted with the other employee in the back, who passed through the front for a second when I first arrived at the counter, especially since they weren't busy. And, to add to the experience, both heavy foot-longs were placed in the same bag, which handles broke off and the thin paper bag crashed onto the rain-soaked ground spilling out the chips just as I reached my car -- those flimsy paper carry bags aren't strong enough to hold two foot-long subs, which should have been placed in separate bags. Anyway, though a few frustrations, when I finally got home, I thoroughly...

First off, I’ll say I do like this subway! When I can eat in, that is. Only half the staff seems like they have any ounce of customer service left in them, but I’ve worked food service (Subway specifically, at that!), I get it. I never feel too harshly toward tired or annoyed workers unless they make me feel particularly unwanted. One of the positives is that they’re generous with their veggies. I love olives on my subway sandwiches, and I always feel out of place asking for more, but they pile them on without hesitation, which is GREAT. But buyer beware if you try to order from them through a delivery service like Uber eats or Grubhub. It’s a 50/50 chance that the order will even be accepted, let alone completed. Half the times we’ve ordered, they’ve not confirmed it, so it automatically gets cancelled. I get it, it can get busy, especially during the dinner hours. But half the times we’ve ordered? Tonight takes the cake. The order was accepted, but Uber was having trouble finding a driver that would actually get to the restaurant, so one would be selected and drive closer for a bit, then the delivery driver would switch. Finally, after 3 drivers fail to get there, the fourth one makes it to the restaurant with 10 minutes to spare before the Subway closes. At this point it’s been nearly an hour since the order was accepted. Ample time to make two sandwiches and grab a Gatorade from the cooler. Sure, they’d be a bit cold, but it’s fine. Suddenly, after the driver has been at the restaurant for at least 5 minutes, Subway cancels the order. No communication, just cancels. When things like this happen, once or twice, it’s easy to think, “maybe there’s a rush. I don’t blame them.” When it’s happened at least seven times, it feels almost like they just don’t feel like...

If food safety matters to you, then you think very differently from this Subway.

I watched a staff member without a name tag handle customer transactions and receipts, gloves on, then prepare a sandwich with the same gloves. I asked her if she is really going to make a sandwich with cash contaminated gloves, and she actually rolled her eyes at me and kept doing it.

I have never before seen just flagrant and willing disregard for customer safety before in my life, especially on the tail end of a pandemic.

No food service facility should ever allow food to touch a surface that also touches objects given by customers. That is a basic food safety rule. If this is not being followed, I dont even want to know what other safety measures they are not taking.

Unless you want to get sick, please eat...