Three Brothers Italian Restaurant Baltimore — Restaurant in Maryland

I placed an order online through instacart restaurant AKA Uber eats I got a notification saying my order was ready I went to the store to pick up my food they stated they couldn't find my order so I show them my receipt and I also let them know if they can start working on my order because I paid for it they stated they had to contact Uber eats because they didn't receive the order I told them that they could start making my order because I paid for it and I'm showing them proof they shunned me away treated me like I wasn't a customer that place an order with them instead of trying to fix the issue and satisfy both parties I've worked in a restaurant as a manager and this was not the proper way to be treated they didn't care and they told me that I can go and stated that maybe Uber eats canceled the order why would they cancel the order if I already paid for it and I have a receipt? No notification .. I will never order here again the customer service was trash they looked at me as if I was trash. I bet if I was Hispanic I wouldn't have been treated like this. Very unfortunate to say but very much reality. You could have called and fixed the issue. No one even wanted to look at the receipt. Just kept telling me we don't have the order. How about call UberEATS right away. No line, you all were slowwwwwwww. Shame on you. I was in a rush and had food ordered for the kids .. treat people how you want to be treated or how you want people to...

Three Brothers Italian Baltimore

GOOD: Mozzarella Sticks, friendly service, clean, quiet atmosphere

BAD(not so good): pasta dish, pizza, price paid for the value

I really wanted to enjoy Three Brothers. It had decent reviews and many items received good feedback.

The mozzarella sticks were very good - hot, gooey, crunchy. The ladies at the front counter were very nice and the place has a pleasent atmosphere.

Unfortunately, food counts the most as that's where the money goes. I paid 16.00 for a seafood pasta dish (Crabby Friday). It was floating in sauce - floating and the penne was very soft, overcooked. I only encounterd traces of shrimp, nothing else. For the quality, it was over-priced. I tried a slice of pizza to round out the sample. The pizza fell flat. There's no saltiness to the cheese making the whole pizza bland. The dough was cooked but needed 3-5 more minutes for that stiff, crispy crust. The only upside on the pasta was leftovers I can jazz up. Overall, the food left me...

We have eaten at Three Brothers Halethorpe location for dine-in a few times and the food was always good. Tried them for carry out for the first time and ordered right at the counter. Was told it would be ready in 15 minutes. I returned in about 20 minutes and still had to wait 10 minutes. Our order was Stuffed Shell/Sausage dinner with Salad and a Eggplant Parm/ Spaghetti dinner with Salad. The cashier/ order taker took the order right as was confirmed on packaging, and receipt. Both the HOT food and cold salads were all packed inside a single large pizza box and taped shut. Once home, we found there was no dressing for either salad, and my Shells had meatballs instead of sausage. I would have given a 5 star review based on the quality of the entree's. However I had to go with 3 stars due to the errors on meal and the omission of the...