Tropical Smoothie Cafe — Restaurant in Maryland

I typically have a good experience at this Tropical Smoothie Cafe. Usually I like to go here because the service is nice and speedy. But, earlier today my wife and I didn't have a good experience. We ordered our food online and picked it up from the store, like usual, but once we got home and opened one of our wraps there was a LONG BLACK HAIR sitting on our food.

That was the first problem, but something that's easy enough to forgive.

The next problem was returning to the location to resolve the issue. When my wife expressed the problem with the HAIR in her food, the person working there provided subpar customer service. No apologies for the HAIR in her food. And no sign of concern or remorse for the problem.

The poor customer service was the next big problem.

Typically, the customer service is really good. But, maybe the weekend crew doesn't have the same standards as those working during the week. I would like to rate the store higher, but this experience was jarring from all the previous experiences we have had. Hopefully, some work will be done to improve the customer service and also minimize foreign objects from getting in the customer's food, because we would like to continue patronizing this...

I visited the Tropical Smoothie Cafe at 3611 Washington Blvd, Unit 103, Halethorpe, MD 21227 on October 22, 2023, and I’m quite disappointed with the service I received.

I ordered a wrap, chips, and a smoothie and presented a survey coupon I had received as a result of a previous online order. However, I was told by the cashier that I needed to show a receipt along with the coupon to avail of the promotion. I explained to the cashier that the promotion clearly states, “Offer valid at participating locations only. Not valid with any other offer, discount, or combo. Limit one coupon per customer, per visit. Please present coupon at the time of purchase. See store for details.”

Regrettably, the cashier’s interpretation of the promotion differed from mine, leading to confusion and frustration. I have been a loyal customer of this Tropical Smoothie Cafe, and I expect the staff to be well-informed about the promotions they offer.

I hope this review prompts the management to ensure their staff is knowledgeable about promotions and maintains a higher level of customer service.

I appreciate your attention to this matter, as it will not only benefit me but also other customers in the future. Thank...

This is my 1st time ordering from this location & I ordered it thru the website instead of DoorDash (much cheaper, faster & more options to customize ur order) by far the best acai bowl I’ve had from all other tropical smoothies I’ve been to thus far. Not only was it made exactly how I like it but it was super fresh & the acai was even still frozen by the time it got to me. I always order thru DoorDash & I order from the tropical smoothie closer to my house & when my bowl gets to me, it’s usually melted down. Still delicious but this location is way better. Now I know to order thru the website & not thru DoorDash itself. Thank you tropical smoothie on Washington Blvd. U guys rock! Oh! & the customer service was great. I called to make sure they received my order & that it was accurate. The guy was very nice & made sure it was done the way I asked....