Wayback Burgers — Restaurant in Maryland

Jakes Wayback at one point was the best Resturant in town. I’m sad to say that now this is one of the worst. As i have been a customer for about a year it disappoints me how I’ve seen the “manger” (shorter brown hair older lady) treat customers without respect. A few days prior to this review. I went into Wayback and she was on the phone at the register. She saw me and my spouse standing there and hung up the phone and walked away into the back. We then had to yell for another employee to take out order as we watched the “manager” go on her personal phone. I’ve read some other reviews about them and it’s come to my attention that the employees aren’t treated as well as they should be either. I had attempted to give an employee a tip after not seeing a tip jar that’s always been there, they told me “i can’t take this or i will get fired” which in my opinion is completely controlling. Those employees have a right to accept them. The owners of this store, were in the store the last time i dined in. They both came in with the employees crowded around them and were yelling at them. This is not only wrong but it was in the middle of business hours when there focus should be on the customers. Not the issue they were trying to resolve. They had a very disrespectful tone towards the employees. This place is slowly loosing business and it seems to be none of the same employees. It’s obvious something is going on there. I’m sure this post will be deleted as they only allow good reviews on their site since I’ve seen many reviews not displayed after a few days. The “manager” not only does she disrespect customers she straight doesn’t care. The food is always cold or old. Never fresh when she is working. Not to mention when I’ve come in the store is not very presentable. I will not be returning as will many people I’ve...

Ok, I hate leaving bad reviews but this one especially left a bad taste in my mouth. I went there today for the first time. I had drove 40 min to an appointment near them and I’ve been meaning to give them a try. So I said hey today is my day. It wasn’t. I ordered a double bacon burger, waited about 15 min and my order was ready. I decided to open my burger 20mins on the road. (I was starving okay? :D) NOT A SINGLE BACON in the burger. I said okay I’m starving and I’ll still eat the burger but this wasn’t what I PAID for. I call them and told them about the mistake and asked if I could get a refund.

Firstly, the manager told to come back in for a new one. I explained several times I don’t live over there and it’s a long drive. Esp for a burger. Then she said I would have to bring the card on to swipe it for a refund. Again, i had to explain to her that I don’t live over there. It’s not a 3 mins drive it’s a 40 min drive. Her tone made me feel like I was the one in the wrong. No you got my order wrong and I didn’t get what I paid for. Honestly I want to type some more but moral of the story. I am heavily disappointed esp for a place I’ve been meaning to try. Customer service is a 0/5. I really regret trying it esp cause I had to run through the rain to get into and out of their store. I was just really hoping for a...

In my opinion, this place was a bit underwhelming. I do believe that the burgers are good and they have a vast amount of toppings to choose from but they are a bit dry and unseasoned. There have been numerous times where I’ve had to ask for salt to put on my burger because I don’t believe that they use any sort of seasoning. I feel like just a dash of salt and pepper would definitely do the trick for a lot of their food. The fries are always a miss— they are usually soggy and again and seasoned. And for the price it’s definitely not worth getting. The milkshakes aren’t the best either, so all in all this is not my number one choice around here for a burger. I will typically go to vagabond. I do like the Decor inside and the employees are pretty much always friendly. Not the worst option for convenience but not the best given the price & the taste.

UPDATE MAR 26: The management at Wayback Burgers in Bel Air, MD, is abysmal. Their racist and negligent practices are despicable. The food is beyond terrible, and the customer service is a joke. Corporate is lazy and incompetent, reflecting poorly on the entire chain. I wouldn't wish this experience on my worst enemy, let alone subject my dog to their food. Messing with my mom's well-being is a line they should...